Stephanie Shar
Acworth,GA
Summary
Strategic and compassionate facilitator with extensive experience elevating team and individual experiences, coaching conversations, and driving efficiency. Leans on Japanese concept of IKIGAI for blending sense of accomplishment, fulfillment, and motivation. Equipped with a Master of Science in Healthcare Quality and Safety and a Lean Six Sigma Black Belt, with strong capabilities in human-centered design, cooperative listening, empathetic communication, and voice-of-the-customer methodologies. Adept at guiding individuals through personal decisions and challenges; leveraging data to improve outcomes. Recognized for building trust, navigating sensitive concerns, and creating supportive environments where individuals can thrive.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Senior Patient Experience Business Partner
Emory Healthcare System
11.2024 - Current
- Facilitates one-on-one and group coaching sessions to support groups in areas including planning, personal development, skills, and exploration of creative options.
- Counsels and connects individuals to appropriate facility and community resources, ensuring timely follow-up on concerns and providing crisis intervention support when necessary.
- Supports in defining goals while encouraging personal involvement and fostering leadership development.
- Develops, implements, and evaluates customized workshops, and support events aligned with institutional initiatives.
- Monitors progression toward completion and proactively identify barriers.
- Conduct outreach, examine records, and document coaching interactions.
- Tracks, analyzes, and reports key metrics related to engagement, retention, and program impact to inform improvement strategies and leadership decision-making.
- Contributes insights rooted in human-centered design and continuous improvement.
- Applies career and personality inventories to support self-insight, strengths identification, and goal alignment.
- Demonstrates strong organization, independent judgment, communication, and customer service skills while managing multiple projects and deadlines in a fast-paced environment.
Process Improvement Specialist
Tanner Health System & Guidehouse International Consulting Firm
08.2023 - 10.2024
- Led cross-functional teams to design and implement initiatives improving experience, workflow efficiency, and service quality across complex systems.
- Applied Lean Six Sigma methodologies to evaluate problems, analyze data, and execute sustainable solutions that improved outcomes.
- Created and implemented a patient experience playbook assessment that provided leadership with actionable insights supported by best-practice research.
- Facilitated cooperative listening sessions and led empathy-based improvement efforts grounded in human-centered design.
- Built strong stakeholder relationships through clear communication, coaching, and empathetic engagement.
Physical Therapist Assistant
Southern Physical Therapy/Tanner Health System & other Healthcare Settings including Outpatient/Inpatient/Acute/Skilled Nursing Facility
01.2000 - 01.2022
- Assisted licensed Physical Therapists in delivering evidence-based treatment plans to support patient mobility, strength, and functional independence.
- Conducted therapeutic exercises, gait training, balance activities, and functional mobility interventions aligned with individualized care plans.
- Provided hands-on support with modalities such as heat/cold therapy, ultrasound, electrical stimulation, and manual therapy techniques within scope of practice.
- Monitored patient progress, documented daily treatment notes, and communicated clinical observations to the supervising therapist to support care adjustments.
- Educated patients and caregivers on home exercise programs, safe mobility strategies, and prevention of re-injury.
- Ensured a safe and clean treatment environment by preparing equipment, maintaining infection-control standards, and supporting departmental workflow.
- Collaborated with multidisciplinary teams to promote continuity of care and optimal patient outcomes.
- Demonstrated strong patient-centered communication skills to encourage engagement, motivation, and adherence to therapy goals.
Education
Master of Science - Healthcare Quality and Safety
University of Alabama Birmingham
Bachelor of Science - Healthcare Management
University of Alabama Birmingham
Associate of Science - Physical Therapy
Middle Georgia State University
Skills
- Coaching expertise
- Human-Centered Design & Voice of the Customer
- Cooperative Listening & Compassionate Communication
- Personal development coaching
- Workshop facilitation
- Resource navigation
- Data Analysis, Metrics Tracking & Reporting
- High-Impact Practices & Success Trends
- Process Improvement (Lean Six Sigma Black Belt)
- Project & Time Management
- Leadership Development Coaching
- Microsoft Office Suite
- Data reporting, metrics tracking, and analysis
- High attention to detail and follow-through
- Phone, email, and virtual communication etiquette
- Ability to manage multiple projects simultaneously
- Strategic planning
- Operations management
- Organizational development
Certification
- Licensed Physical Therapist Assistant in Georgia (GA license PTA 001610)
- Lean Six Sigma Certifications:
- Black Belt Certification (SSGI 79264514)
- Green Belt Certification (CIISE ID 56508549)
Timeline
Senior Patient Experience Business Partner
Emory Healthcare System
11.2024 - Current
Process Improvement Specialist
Tanner Health System & Guidehouse International Consulting Firm
08.2023 - 10.2024
Physical Therapist Assistant
Southern Physical Therapy/Tanner Health System & other Healthcare Settings including Outpatient/Inpatient/Acute/Skilled Nursing Facility
01.2000 - 01.2022
Associate of Science - Physical Therapy
Middle Georgia State University
Bachelor of Science - Healthcare Management
University of Alabama Birmingham
Master of Science - Healthcare Quality and Safety
University of Alabama Birmingham