Stephanie Sharon Gallardo
Fountain Valley,CA
Summary
Motivated professional with a strong emphasis on organizational and leadership skills, seeking a position to contribute to office operations. Demonstrated expertise in delivering exceptional customer service, overseeing diverse projects, managing multiple assignments, compiling reports, and providing valuable delivery support to vendors.
Overview
15
15
years of professional experience
Work History
File Initiation/Billing Supervisor
D.B. Schenker
01.2019 - Current
- Monitor transaction requests and orders for expedient processing
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
IMPORT/ EXPORT AGENT
MERCURY AIR CARGO
01.2017 - 01.2019
- Received, reviewed, and processed import/export documentation for cargo
- Managed arrival notices, validated data on carrier website and recovered cargo
- Coordinated the release of cargo from carriers, U.S
- Customs or other government entities
- Ensured all cargo orders adhered to domestic and international shipping regulations
- Provided excellent customer service by informing clients of the status of shipment and prompt delivery of cargo
PERSONAL TRAINER/ASSISTANT PERSONAL TRAINER DIRECTOR
L.A. FITNESS
01.2016 - 01.2017
- Assisted all new members with personal training assessments
- Sold personal training packages and set up clients with compatible trainers
- Followed up with clients to ensure service satisfaction and client retention
- Arranged schedules, hire, train and developed personnel through coaching/mentoring
- Provided excellent customer service and answered fitness questions from members
LIEN REPRESENTATIVE/ COLLECTOR
CA MED MANAGEMENT
01.2010 - 01.2016
- Negotiated liens and bill settlements to satisfy client necessities
- Reviewed and revised cases for legal and medical disputes
- Communicated with clients, medical providers, attorneys and other representatives regarding Worker’s Compensation policies and labor code
- Maintained an efficient and productive schedule within the Legal Department
- Organized cases by deadline and priority level, monitored calendar to meet deadlines and confirmed case status with attorneys
Education
East Los Angeles College
Monterey Park, CA01.2016
Skills
- Excellent organization skills
- Staff Management
- Team Development
- Strategic Decision-Making
- Reporting skills
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
File Initiation/Billing Supervisor
D.B. Schenker
01.2019 - Current
IMPORT/ EXPORT AGENT
MERCURY AIR CARGO
01.2017 - 01.2019
PERSONAL TRAINER/ASSISTANT PERSONAL TRAINER DIRECTOR
L.A. FITNESS
01.2016 - 01.2017
LIEN REPRESENTATIVE/ COLLECTOR
CA MED MANAGEMENT
01.2010 - 01.2016
East Los Angeles College
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