Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Sharratt

Orlando,Florida

Summary

High-energy, high volume FEC management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

14
14
years of professional experience

Work History

Assitant General Manager

Andretti Indoor Go Karting And Games
02.2022 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
  • Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
  • Assisted in successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Ensured timely completion of all pre-event tasks, facilitating smooth coordination of on-site activities.
  • Directed and managed banquet functions for parties ranging from 5 guests to 1,000 plus.

Full Time Assistant Manager

BoxLunch
10.2017 - 02.2022
  • Acts as store manager when store manager is not present.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Completed routine store inventories, happened annually.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.

Full Time Assistant Manager

Hot Topic
05.2010 - 09.2017
  • Started May 2010 as a sales associate
  • Promoted to Keyholder November 2011
  • Promoted to Part Time Assistant Manager June 2015
  • Promoted to Full Time Assistant Manager July 2017.

Promotional Model

UmbrellaGirlsUSA
07.2016 - Current
  • Working various event such as motocross, motorcycle shows & rallies, motorsport events, tradeshows, etc
  • Data collection and gathering leads
  • Meeting and exceeding goals.

Education

Bachelor's degree - Sports Management & Exercise Science

PennWest California
California, PA
01.2021

Diploma -

Dover Area High School
Dover, PA
06.2010

Skills

  • Customer Service
  • Complaint resolution
  • Operations Management
  • Employee Development
  • Scheduling
  • Staff training/development
  • Food and Beverage Handling
  • Team leadership and supervision
  • Event Operations
  • On-site Execution
  • Event Setup and Breakdown
  • Catering Support

Timeline

Assitant General Manager

Andretti Indoor Go Karting And Games
02.2022 - Current

Full Time Assistant Manager

BoxLunch
10.2017 - 02.2022

Promotional Model

UmbrellaGirlsUSA
07.2016 - Current

Full Time Assistant Manager

Hot Topic
05.2010 - 09.2017

Bachelor's degree - Sports Management & Exercise Science

PennWest California

Diploma -

Dover Area High School

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Stephanie Sharratt