STEPHANIE SHAUNTEL HEBERT
Rayne
Summary
Compassionate Case Manager with four years of social work experience, specializing in crisis management and care coordination for individuals with intellectual disabilities. Expertise in advocacy for clients’ rights and effective management of high caseloads, fostering trust and enhancing client well-being through customized care plans. Proven ability to allocate resources strategically to maximize support for vulnerable populations. Aiming to leverage skills to further improve outcomes within diverse communities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager/Support Coordinator
B3 Community Alliance
Lake Charles
01.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with other service providers to ensure continuity of care for clients.
- Conducted home visits to assess living conditions and support needs.
- Developed and maintained relationships with community resources and service providers.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Conducted initial assessments to determine client eligibility for programs and services.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in professional development opportunities to stay current with best practices in case management.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Advocated on behalf of clients to secure necessary services and support.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Identified barriers to client success and developed strategies to overcome them.
- Conducted home visits to ensure safety of clients in their environment.
- Prepared agendas and took notes at meetings to archive proceedings.
- Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
- Assisted in developing strategies for improving tracking accuracy, efficiency and overall performance.
Social Worker
Crowley Child & Adolescent Clinic
Crowley
06.2021 - 12.2021
- Fax paperwork.
- Refer patients to the emergency room for a mental evaluation.
- Schedule/Reschedule
- Check the patient complaints.
- Work up patients, Dr. Bellamy and Nurse Practitioner.
- Refer patients to outpatient therapy services.
- Refer patients to other needed services according to their insurance, or Medicaid plan.
- Provide patients with information about their mental health diagnoses and medication management, including why it is important to take medication as prescribed and to refill medication on time.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
Mental Health Specialist
Beyond Words Inc
Lake Charles
03.2019 - 06.2021
- Guided patients through short- and long-term goal setting, focusing on attention on realistic, positive targets
- Taught clients how to manage typical life situations and trigger events by developing coping mechanisms
- Advocated for clients with medical services and during emergencies
- Focused on short-term gains and long-term outcomes with individualized approaches to mental health support
- Helped lower suicide risks with proactive assessments and interventions
- Evaluated patients' psychosocial functioning and needs to formulate and implement treatment plan
- Achieved treatment goals using thorough knowledge of crisis intervention techniques and supportive problem-solving
- Conducted initial assessments of clients' situations to determine needs and goals
- Provided mental health counseling to individuals, groups, and families
- Protected client privacy, adhering to all confidentiality requirements for medical records management
- Consulted with associates about psychosocial needs of patients and impact of psychosocial problems on health care and treatment compliance with treatment
- Assisted patients and families with psychiatric, medical, and social problems utilizing individual, group, and family counseling skills
- Educated patients and loved ones about legal rights and available services
- Autism Screening
- Authorization's electronically
- Assertive Community Treatment (ACT program case manager)
- Minnesota Multiphase Personality Inventory (MMPI)
- Developed and implemented individualized treatment plans tailored to the needs of each client.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
Education
Master of Social Work -
Walden University
Minneapolis, Minnesota02.2020
Bachelor of Science - Human Services
University of Phoenix
Phoenix, Arizona09.2016
Associate of Arts - Business Foundation
University of Phoenix
Phoenix, Arizona04.2011
Skills
- Skill building
- Crisis intervention
- Treatment planning
- Critical thinking
- Client interviewing
- Patient support
- Case documentation
- Problem solving
- Multitasking
- Collaboration
- Case management
- Program evaluation
- Data analysis
- Client advocacy
- Meeting facilitation
- Scheduling and planning
- Early and Periodic Screening, Diagnostic, and Treatment (EPSDT)
- Office of Aging & Adult Services Certification
Internship
Social Work Intern, Individual assessments and psychotherapy services, Provided treatment planning and crisis intervention., Provide Individual counseling CPST, PSR, and crisis calls., Proficient in Microsoft Word and Excel, BIRP and Soap notes, Hurricane Community Outreach
Certification
- Certified Social Worker
References
References available upon request.
Timeline
Program Manager/Support Coordinator
B3 Community Alliance
01.2022 - Current
Social Worker
Crowley Child & Adolescent Clinic
06.2021 - 12.2021
Mental Health Specialist
Beyond Words Inc
03.2019 - 06.2021
Master of Social Work -
Walden University
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts - Business Foundation
University of Phoenix
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