Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Shaw

Milan,TN

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Shift Leader

Papa John's Pizza
Cocoa, FL
01.2014 - 09.2016
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored employee performance to ensure compliance with company policies and procedures.

Customer Service Representative

Papa John's Pizza
Ocoee, Florida
10.2009 - 01.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Human Resources Management

Eastern Florida State College
Cocoa, FL
05-2022

Skills

  • Customer Service Management
  • Team Leadership
  • Positive Attitude
  • Client Support
  • Problem-Solving
  • Decision-making capabilities
  • Strong verbal and written communication

Timeline

Shift Leader

Papa John's Pizza
01.2014 - 09.2016

Customer Service Representative

Papa John's Pizza
10.2009 - 01.2014

Bachelor of Science - Human Resources Management

Eastern Florida State College

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Stephanie Shaw