Stephanie Sipple
Round Rock
Summary
I am committed to delivering exceptional service while driving operational efficiency and profitability. I am a general manager with 11 years of leadership experience and over 13 years in customer service within fast-paced, customer-focused environments. I have grown and achieved positive EBITA from a failing shop. I have consistently maintain the customer service index score above our companies goals. Skilled in body shop operations, employee training and development, human resources, workflow management, and quality control. Known for building strong teams, enhancing customer satisfaction, and driving operational efficiency. I am committed to delivering high-quality and safe repair standards while maintaining a positive, productive workplace.
Overview
11
11
years of professional experience
Work History
General Manager
Crash Champions
06.2023 - Current
- Led operational initiatives to enhance customer satisfaction and service quality.
- Manage over 10 employees
- Streamlined workflow processes, resulting in improved efficiency across multiple departments.
- Developed and implemented training programs for staff to foster skill development and team growth.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Coordinated cross-functional teams to ensure alignment with company goals and objectives.
- Oversaw daily operations, ensuring compliance with safety regulations and industry standards.
- Facilitated regular staff meetings to communicate updates and solicit feedback for continuous improvement.
- Established vendor relationships to optimize supply chain management and resource allocation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Service Advisor
Crash Champions
06.2021 - 05.2023
- Led customer interactions, ensuring thorough understanding of vehicle needs and service options.
- Coordinated service appointments, optimizing workflow and enhancing customer satisfaction.
- Continued to have a 96% or higher CSI score
- Implemented process improvements, reducing turnaround times for vehicle repairs and maintenance.
- Trained new staff on service protocols and customer engagement techniques.
- Resolved customer inquiries and concerns, fostering long-term relationships and loyalty.
- Collaborated with technicians to ensure accurate diagnostics and timely service delivery.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed repairs, recommending appropriate services to customers.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
Front Office Coordinator
Crash Champions
05.2018 - 06.2021
- Managed daily front office operations, ensuring efficient workflow and high customer satisfaction.
- Efficiently kept the Account receivables at $0
- Coordinated appointment scheduling, optimizing staff availability and resource allocation.
- Streamlined communication between departments, enhancing collaboration and service delivery.
- Trained new staff in office protocols, fostering a knowledgeable and effective team environment.
- Developed processes for handling customer inquiries, improving response times and resolution rates.
- Led initiatives to enhance office organization, resulting in improved operational efficiency and reduced clutter.
- Oversaw inventory management for office supplies, ensuring adequate stock levels while minimizing costs.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with customers, providing empathetic support and assistance throughout their visit.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Facilitated timely check-in and check-out procedures, streamlining customers flow through the shop.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Deli Manager
Randall's Grocery
03.2017 - 05.2018
- Managed daily deli operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on food handling procedures and customer service excellence.
- Implemented inventory control systems, reducing waste and optimizing stock levels.
- Developed weekly schedules to align staffing with peak customer demand and operational needs.
- Enhanced customer satisfaction through consistent training in product knowledge and service skills.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Inventoried food products and associated materials on weekly basis.
Deli Manager
Rouses Supermarket
05.2015 - 03.2017
- Collaborated with suppliers to negotiate pricing and improve product offerings for customers.
- Analyzed sales data to identify trends, driving promotional strategies for increased revenue.
- Led team meetings to communicate objectives, share feedback, and foster a collaborative work environment.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for staff by planning and designating shifts and hours.
Education
BBA - Human Resources Management And Marketing
Southern New Hampshire University
Hooksett, NH12-2023
High School Diploma -
Ashley Ridge High School
Summerville, SC05-2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Team leadership
- Staff management
- Customer relations
- Staff training/development
- Verbal and written communication
- Administrative skills
- P&L management
- Vendor relationships
- Performance analysis
- Business administration
Timeline
General Manager
Crash Champions
06.2023 - Current
Service Advisor
Crash Champions
06.2021 - 05.2023
Front Office Coordinator
Crash Champions
05.2018 - 06.2021
Deli Manager
Randall's Grocery
03.2017 - 05.2018
Deli Manager
Rouses Supermarket
05.2015 - 03.2017
BBA - Human Resources Management And Marketing
Southern New Hampshire University
High School Diploma -
Ashley Ridge High School