STEPHANIE SHEDD

• Collaborate with licensed healthcare professionals to support patients in stretching sessions, promoting mobility and overall wellness.
• Conduct intake assessments by reviewing medical histories and measuring vital signs (blood pressure, heart rate, oxygen saturation) to ensure safe, personalized care.
• Assist with preparing clients and equipment for therapy sessions, maintaining a clean, comfortable, and safe environment.
• Provide front office support as needed, including checking patients in/out, verifying insurance, scheduling appointments, collecting copays, and offering pre-/post-procedure instructions.
• Maintain accurate and confidential documentation, including progress notes and treatment plans.
• Sanitize and monitor therapy equipment and manage clinic inventory to maintain adequate supply levels.

Remote Therapy Management (RTM) Program Lead

• Enroll patients in the RTM program and provide in-office demonstrations on using the mobile app to log pain scores, medication, and nutrition.
• Monitor patient-reported data daily and communicate with the clinical team regarding symptoms or changes in health status.
• Serve as a virtual medical assistant through the RTM platform, offering real-time support and monthly follow-up calls to ensure continuity of care.
• Manage patient scheduling and communication through the app to promote engagement and adherence to care plans.

Procedure Day Support

• Assist the physician during in-office procedures by preparing the patient and offering direct support throughout the process.
• Provide post-procedure care by transferring patients safely to recovery, taking and monitoring vitals, and observing for any adverse reactions as they recover from anesthesia.
• Support discharge by assisting patients to their vehicles once cleared by the physician, ensuring safety and comfort.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Streamline Operations: Manage day-to-day administrative and operational tasks, enhancing efficiency and effectiveness within the organization.
• Drive Marketing Initiatives: Develop and execute comprehensive online marketing strategies, increasing client engagement through targeted social media campaigns, email marketing, and content creation.
• Enhance Digital Presence: Design and produce digital artwork for marketing materials, contributing to a 30% increase in web traffic and client interaction.
• Oversee E-commerce: Administer online e-commerce operations, managing inventory and overseeing product listings and order fulfillment processes, which improved order processing time by 25%.
• Cultivate Client Relationships: Maintain positive client relations and handle inquiries, achieving a 95% client satisfaction rate through personalized service and prompt response to feedback.
• Financial Oversight: Conduct financial management tasks including budgeting, accounting, and financial planning, ensuring a 20% year-over-year growth in profitability.
• Innovate Product Lines: Lead product development efforts to identify and source new offerings, meeting evolving customer demands and expanding market reach.
• Organize Promotional Events: Plan and participate in trade shows and promotional events, enhancing brand visibility and forging new client relationships.
• Teach and Develop Yoga Programs: Design and instruct customized yoga classes incorporating various techniques such as posture alignment, breathwork, and mindfulness, which have consistently attracted and retained a diverse client base.
• Strategic Planning: Develop and implement strategic business plans, driving long-term growth and positioning the company as a leader in holistic wellness solutions.

• Enhanced Compliance Protocols: Led national consulting services across home health, DMEPOS, PAS, pharmacy, and hospice sectors, ensuring stringent adherence to state, federal, and Medicare regulations.
• Streamlined Operations: Managed day-to-day business operations, including the processing of accounts payable and receivable and payroll management, improving operational efficiency by 20%.
• Oversaw Staffing Processes: Directed comprehensive staffing operations, from interviewing and hiring to termination, enhancing workforce alignment with strategic goals.
• Policy Development: Crafted and maintained company policies and procedures, significantly reducing compliance issues by establishing clear, actionable guidelines.
• Expanded Service Offerings: Developed and implemented a diverse range of services, including online training, nurse consulting, and HIPAA compliance consulting, which increased client engagement by 30%.
• Accreditation Leadership: Conducted mock state surveys and prepared agencies for TJC/CHAP/ACHC accreditation, achieving a 100% success rate in client accreditation under my leadership.
• Quality Assurance Initiatives: Implemented robust quality assurance programs and authored comprehensive plans of correction, leading to a marked improvement in service quality and client satisfaction.
• Professional Development: Created and delivered training courses, securing approval for continuing education credits, thereby enhancing the professional skills of over 500 healthcare professionals.
• Public Speaking and Education: Presented educational materials to various audiences, effectively promoting best practices and compliance across the healthcare sector.

• Regulatory Compliance and Standards: Spearheaded the agency's initial setup, managing licensing applications and documentation to ensure full compliance with Medicare certification requirements. Expertly maintained compliance with state, federal, and Medicare regulations.
• Policy and Procedure Development: Revised and enhanced policy and procedure manuals, boosting operational efficiency and ensuring regulatory compliance.
• Operational Oversight: Collaborated with nursing and administrative staff to coordinate in-service sessions that focused on patient documentation, communication strategies, emergency preparedness, ensuring high-quality service delivery and strict adherence to healthcare standards.
• Quality Assurance Management: Led the overall administration and operation of the agency's quality management programs and services. Implemented and supervised rigorous quality assurance programs and audits, ensuring alignment with all governmental, local, and community regulations.
• Financial Management: Developed and managed the annual operating budget, strategically balancing income and expenses to optimize financial resources.
• Team Leadership and Staff Management: Supervised the agency's management staff, fostering a collaborative and compliant work environment. Implemented policies and procedures that contributed to the organization's consistent compliance with statutory requirements.
• Critical Oversight and Decision-Making: Maintained the quality and appropriateness of services, ensuring the continuous availability of qualified personnel to meet patient care needs. Led the implementation and supervision of Quality Assurance and Audit processes, and provided 24-hour availability for critical oversight and decision-making.

• Streamlined Operations: Supervised daily operations and staff, ensuring full compliance with all regulatory requirements and the effective delivery of patient care.
• Enhanced Reporting and Analysis: Utilized Kinser software to monitor and report on service quality and operational trends, driving significant improvements in efficiency and client satisfaction.
• Improved Workforce Management: Oversaw the HR and HRIS systems, efficiently assigning administrative functions and workforce management, reducing administrative costs by 15%.
• Performance Management Development: Developed and implemented comprehensive performance management and improvement systems, optimizing operational performance and ensuring regulatory compliance.
• Recruitment and Staffing Leadership: Managed all recruitment and staffing processes, creating a comprehensive facility-wide orientation program that increased staff retention by 20% and ensured adherence to local and state requirements.
• Regulatory Advisory Services: Provided expert advice on compliance, regulations, competencies, and policies and procedures to Brio Home Health Agency, enhancing their operational standards and regulatory adherence.
• Policy Development and Implementation: Led the development and implementation of policies, aligning them with industry best practices and regulatory standards, which improved compliance rates by 25%.
• Quality Enhancement Programs: Developed and executed programs that enhanced the quality of inpatient services, resulting in a 30% improvement in patient care metrics.
• Employee Relations Management: Managed all aspects of employee relations, fostering a supportive and inclusive workplace environment that enhanced employee morale and productivity.
• Audit and Compliance Oversight: Conducted rigorous audits of programs and systems to ensure continuous compliance with government and state regulations, maintaining a 100% compliance rate during tenure.
• Strategic Committee Involvement: Served on governance, medical executive, quality improvement, and safety committees, playing a pivotal role in strategic decision-making and policy formation.