Stephanie Sheehan
Lewisville,TX
Summary
Highly driven manager with over 3 years of experience maintaining seamless business operations. Smoothly trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Successful at motivating, training and developing team members to drive success in highly competitive environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager/Retail Store Manager
GameStop
Lewisville, Frisco, Denton, And Hickory Creek, TX
10.2019 - Current
- Built and maintained loyal, long-term customer relationships through effective team management.
- Managed scheduling for employees to optimize productivity.
- Implemented effective customer service surveys to encourage feedback.
- Directed all day-to-day operations of store to provide safe and enjoyable guest experience.
- Promoted profitability of store's business by tracking goals and performance indicators and driving corrective action.
- Empowered staff members to contribute to continuous improvement, quality and growth of company by using customer service and explaining our services.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Axe Throwing Instructor
Corky's Gaming Bistro
Grapevine, TX
04.2019 - 10.2019
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Operated attraction equipment precisely to concur with operational procedures.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
- Inspected equipment to detect wear and tear and assessing parts needing immediate repair.
- Interacted with hundreds of guests per day with friendly, patient manner to deliver positive, fun experience.
Assistant Store Manager
FYE
Grapevine, TX
01.2018 - 12.2018
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Interviewed job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Sales Associate/PT Assistant Manager
Five Below Inc.
Flower Mound, TX
04.2015 - 12.2017
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Drove operational efficiency, building customer engagement and loyalty to increase sales.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted customers by finding needed items and explaining uses and trends of certain products.
- Won store sales competition for best customer service.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.2017
Skills
- Recruiting and hiring
- Supervision and training
- Employee development
- Performance improvements
- Team management
- Schedule management
- Customer service
- Relationship development
- Profit and loss accountability
- Inventory management
- CCTV
- Communications
- Organization
- Business operations
- Problem resolution
Timeline
Assistant Store Manager/Retail Store Manager
GameStop
10.2019 - Current
Axe Throwing Instructor
Corky's Gaming Bistro
04.2019 - 10.2019
Assistant Store Manager
FYE
01.2018 - 12.2018
Sales Associate/PT Assistant Manager
Five Below Inc.
04.2015 - 12.2017
High School Diploma -
Lewisville High School
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