Summary
Overview
Work History
Education
Skills
References Available
Timeline
Generic

Stephanie Sherman

Stonington,CT

Summary

Encouraging team member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

CLIENT EXPERIENCE EXECUTIVE

Audley Travel
06.2023 - Current
  • Utilized appropriate financial tools to manage accounts payable and receivable.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handle problematic clients to assist lower-level employees and maintain excellent customer service.
  • Train our Country Specialists on any changes that have been made within systems that are used in the business.
  • Prepared annual data to determine metrics for operational performance.
  • Achieved company growth by implementing strategic marketing plans and business development initiatives.
  • Led change management initiatives to drive cultural shifts towards continuous improvement mindsets.

HEAD OF HOUSE RECEPTION AND CLERICAL ASSISTANT

Joseph Lichter, DDS, PC
10.2019 - 05.2020
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Intake of new patients, check patients into office, communicating additional information to doctors and upper administration
  • Evaluate the needs of patients in order to schedule accordingly
  • Coordinated reorganization of file cabinet including sensitive information; integrated patient records into new filing system
  • Assisted with discussion and development of head of house procedure and systems development
  • Contributed to discussions regarding business development goals ranging from; development of holistic office culture, increasing patient satisfaction, increasing patient retention, and department-based goals.
  • Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.

PERSONAL ASSISTANT

Rubia Wear - Principal Ballet Dancer - Ashley Ellis
10.2018 - 12.2019
  • Corresponded with clients on behalf of Ms.Ellis
  • Assisted with the development of marketing collateral and photoshoots.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Collaborated in cloud environments such as Trello, Google Workspace and Shopify.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

ADMINISTRATOR AND TEACHER

Boston Ballet - Boston, Massachusetts
08.2018 - 12.2019
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Managed company schedule to coordinate calendars and arrange travel.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained daily attendance for all dance clientele.
  • Entered and maintained departmental records in company database.

Education

Associate of Arts -

Dean College
01.2018

Skills

  • Software: Microsoft Office, G-Suite, Dentrix, Weave, Adobe, Asana, MindBody, Vonage, Salesforce, Excel Spreadsheets
  • P&L Administration
  • Income Generation
  • Teamwork and Collaboration
  • Market Analysis
  • Customer-Oriented
  • Program Optimization
  • Employee reviews
  • Data Analysis

References Available

True

Timeline

CLIENT EXPERIENCE EXECUTIVE

Audley Travel
06.2023 - Current

HEAD OF HOUSE RECEPTION AND CLERICAL ASSISTANT

Joseph Lichter, DDS, PC
10.2019 - 05.2020

PERSONAL ASSISTANT

Rubia Wear - Principal Ballet Dancer - Ashley Ellis
10.2018 - 12.2019

ADMINISTRATOR AND TEACHER

Boston Ballet - Boston, Massachusetts
08.2018 - 12.2019

Associate of Arts -

Dean College

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Stephanie Sherman