Stephanie Shivamber
South Ozone Park
Summary
Management professional with expertise in leadership, strategic planning, and team development. Proven track record of enhancing operational efficiency and driving organizational success through effective decision-making. Skilled in employee engagement and performance optimization, utilizing training and morale-building techniques. Committed to fostering innovation and growth within teams to achieve long-term objectives.
Overview
20
20
years of professional experience
Work History
Sales/Visual
Forever 21
Times Square
11.2017 - Current
- Greeting customers
- Providing excellent customer service
- Informing customers of sales or specials
- Ringing up purchases
- Retail knowledge for clothes and accessories
- Flexible around workplace and ability to move around for hours
- Multitasking and meet sales target/goal
- Comprehension of cash handling and good customer service skills
- Responsible for assisting customers in fitting room
- Maintaining and organizing and presentable visual sales floor
Boutique Retail Salesperson
Boomerang Boutique
Schenectady
01.2007 - Current
- Restocking new merch on shelves, putting back items were belonged
- Helped customers locate merchandise, cash handled purchases, etc.
Babysitter
Shama Raghunath RN
South Ozone Park
01.2006 - Current
- Provided childcare for the family
Studio Manager
The Tox NYC
New York
06.2023 - 09.2025
- Oversee daily operations of a high-volume wellness studio, ensuring a seamless client experience and optimal team performance.
- Lead and support a multidisciplinary team of therapists and front desk staff through hands-on training, performance management, and clear communication.
- Implement and maintain cleanliness, organization, and visual standards across all studio spaces to reflect brand excellence.
- Manage scheduling, inventory, client communications, and studio supplies to ensure efficient workflow and exceptional service delivery.
- Collaborate with upper management to execute local marketing initiatives, team events, and monthly sales goals.
- Resolve client concerns professionally and promptly, maintaining a high standard of customer satisfaction.
- Foster a positive, team-oriented studio culture grounded in accountability, wellness, and growth.
Assistant Manager/Front Desk
Flolo Holistic
Upper West Side
04.2022 - 05.2023
- Support the spa manager in daily duties and administrative tasks
- Attending to customer queries
- Scheduling appointments
- Overseeing staff
- Monitoring spa inventory
- Assisting the general manager in organizing, planning and implementing strategy
- Coordinating day-to-day operations
- Ensuring that company guidelines are followed
- Setting up and organizing schedules
- Devising and setting up objectives to boost company productivity
- Ensuring that goals and objectives are met
- Maintaining a safe and clean work environment
- Interviewing and recruiting new employees
- Providing training to employees
- Delegating tasks to employees
- Supervising, leading and motivating employees
- Reporting any problems or accidents to senior management
- Filling in for senior management in case of their absence
- Helping with monitoring and tracking operating costs, budgets and resources
- Creating reports, analyzing, interpreting and presenting data
- Working with clients
- Monitoring customer and client satisfaction
- Managing customer complaints and resolving their issues
- Assisting with procurement of inventory and supplies
- Supporting the general manager as needed
Front Desk
Modern Acupuncture
SoHo
11.2021 - 01.2023
- Managed clinic phone calls to facilitate efficient communication with guests and members.
- Delivered exceptional customer service throughout visits, ensuring positive experiences for all.
- Assisted guests and members in completing required paperwork accurately.
- Educated guests on acupuncture procedures and addressed related inquiries effectively.
- Recommended suitable treatment plans or packages based on acupuncturist assessments.
- Processed transactions using point of sale software, maintaining accurate patient accounts.
- Participated in marketing initiatives to attract new patients to the clinic.
- Oversaw daily operations ensuring clinic cleanliness and proper inventory levels.
Shoe Sales Specialist
Tani Shoes
Upper West Side & Lower East Side
05.2016 - 10.2017
- Greet & Assist customers while providing elite customer service
- Manage Inventory and frequently stock the store
- Tidy and refurbish store the store while preparing it for opening and closing shifts
- Identifying customers’ needs and their areas of wants in the product they're looking for
Sales Support / Runner / Greeter
Rag & Bone
New York
11.2015 - 01.2016
- Assist with go-backs and floor replenishment
- Support front of house team with fitting room management and register activities
- Support back of house team with receiving shipment
- Assist with daily store operations, opening and closing activities, etc.
- Greet customers as they come in
- Attentively run for associates, supervisors, managers and flexible on the floor
Sales
Dylan’s Candy Bar
New York
11.2014 - 01.2015
- Float around the store and helped customers
- Replenished stock continuously
- Worked at Fudge and Fondue station temporarily
- Helping customers locate merchandise or find suitable alternatives
- Handling sales transactions including operating on cash registers
- Keeping the work environment tidy
- Making sure all products or merchandise are placed in their respective areas
Server / Hostess / Lead Front of House
Local Thyme Restaurant
New York
05.2014 - 10.2014
- Attend customers on the line and made plates on what they choose and helped them answer questions about the food
- Off the serving line greeted customers and helped them order also explained what’s on the menu
- Sampled trays of food outside while telling tasters about what they’re trying
- Used Microsoft Excel & Microsoft Word for inventory and documentation
Nanny
Tonya
New Jersey
06.2012 - 07.2012
- Supervised daily activities, ensuring children's safety in home environment.
- Organized educational and recreational activities to foster child development.
- Prepared nutritious meals tailored to dietary preferences and restrictions.
- Assisted with homework, promoting academic engagement and interest.
- Managed schedules for playdates, appointments, and extracurricular activities efficiently.
- Communicated regularly with parents about children's progress and care requirements.
- Provided comprehensive nanny assistance, including household duties and pet care.
- Executed errands outside of home to support family needs.
Education
Bachelor - Education & Psychology
Touro College
New York, NY01.2016
Associate of Arts and Sciences - Video Arts & Technology
Borough of Manhattan Community College
New York, NY01.2013
Regents Diploma -
John Adams High School
Queens, NY01.2010
Schenectady High School
Schenectady, NY01.2007
Oneida Middle School
Schenectady, NY01.2006
Clara H. Carlson Elementary School
Elmont, NY01.2004
All Saints Catholic Private School
Brooklyn, NY01.2000
Skills
- Team leadership
- Client management
- Scheduling coordination
- Performance management
- Visual merchandising
- Inventory control
- Customer relationship management
- Marketing strategy execution
- Effective communication
- Conflict resolution
- Problem solving
- Employee training
- Time management
- Marketing and promotion
- Operations monitoring
- Studio management
- Staff training
- Attention to detail
- Multitasking capacity
- Sales strategy
References
- Kristina Persaud, 347-775-1047
- Bianca Martone, 203-910-0155
- Crystal Cardona, 718-877-5723
Timeline
Studio Manager
The Tox NYC
06.2023 - 09.2025
Assistant Manager/Front Desk
Flolo Holistic
04.2022 - 05.2023
Front Desk
Modern Acupuncture
11.2021 - 01.2023
Sales/Visual
Forever 21
11.2017 - Current
Shoe Sales Specialist
Tani Shoes
05.2016 - 10.2017
Sales Support / Runner / Greeter
Rag & Bone
11.2015 - 01.2016
Sales
Dylan’s Candy Bar
11.2014 - 01.2015
Server / Hostess / Lead Front of House
Local Thyme Restaurant
05.2014 - 10.2014
Nanny
Tonya
06.2012 - 07.2012
Boutique Retail Salesperson
Boomerang Boutique
01.2007 - Current
Babysitter
Shama Raghunath RN
01.2006 - Current
Bachelor - Education & Psychology
Touro College
Associate of Arts and Sciences - Video Arts & Technology
Borough of Manhattan Community College
Regents Diploma -
John Adams High School
Schenectady High School
Oneida Middle School
Clara H. Carlson Elementary School
All Saints Catholic Private School