Stephanie Short
Beckley,WV
Summary
Accomplished leader with extensive experience at Harbor Freight Tools USA, adept in inventory management and team leadership. Excelled in elevating customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and multitasking abilities. Proven track record in fostering client relationships and driving sales growth through strategic decision-making and organizational skills.
Overview
9
9
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Manager
Harbor Freight Tools USA
12.2021 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service.
- Led a successful sales team by providing motivational coaching.
Logistics Manager
Harbor Freight Tools USA
09.2019 - 12.2021
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Increased team productivity by providing ongoing training and development opportunities to warehouse staff.
- Improved customer satisfaction by maintaining accurate inventory levels.
Logistics Supervisor
Harbor Freight Tools USA
06.2015 - 09.2019
- Trained, scheduled and evaluated employees.
- Managed a diverse team of warehouse personnel, promoting teamwork, communication, and problem-solving skills.
- Monitored progress of tasks to provide feedback for improvement.
- Trained new team members on safety and processes.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Education
High School Diploma -
South Charleston High School
South Charleston05.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Schedule Management
- Decision-Making
- Inventory Management
Timeline
Store Manager
Harbor Freight Tools USA
06.2022 - Current
Sales Manager
Harbor Freight Tools USA
12.2021 - 06.2022
Logistics Manager
Harbor Freight Tools USA
09.2019 - 12.2021
Logistics Supervisor
Harbor Freight Tools USA
06.2015 - 09.2019
High School Diploma -
South Charleston High School