Stephanie Shottenkirk
Oklahoma City,OK
Summary
An employee with multi-cultural awareness and the ability to work independently or as part of a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Special Education Teacher
MID-DEL SCHOOL DISTRICT-Del City, OK
03.2022 - 05.2024
- Works with students who have learning, mental, emotional, or physical disabilities
- Adapt general education lessons and teach various subjects to students with mild to moderate disabilities
- Taught basic skills to students with severe disabilities
- Works in self-contained, team, departmental, or itinerant capacity as assigned
- Participate in IEP and other committee meetings on a regular basis
- Co-Teaches 4 to 5 classes per day
COVID-19 Contact Tracer
EDMOND PUBLIC SCHOOLS-Edmond, OK
08.2021 - 05.2022
- Laid off due to COVID Recovery in the area / No Need for position
- Maintain ongoing communication with contacts to assess symptoms of those that have been exposed to COVID
- Understand symptoms, infectious periods and treatments
- Protect patient privacy as needed
- Ensure compliance with quarantine
- Determine social support needs
- Handle reporting of issues that arise
Regional Case Investigator
Express Professionals / Oklahoma State Department of Health-Oklahoma City, OK
07.2020 - 05.2021
- Laid off due to COVID
- Worked in a call center environment
- Primary point person assigned to call people with a positive diagnostic test for COVID-19, provided support and gathered information, including information about the disease
- Triaged and coordinated next steps for isolation for cases and quarantine for individuals the person has been in contact with
- Collected and recorded information on symptoms
- Coordinated tracking efforts with local health authority and refer high-level cases to local resources
- Oversaw quality control of data collection and data reporting
- Made informed, educated decisions on case management based on interview guidelines
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Emergency Roadside Assistance Agent
Hertz-Oklahoma City, OK
06.2019 - 07.2020
- Laid off due to COVID
- Answered Emergency Roadside Service inquiries in a Call Center environment
- Actively listened to customers and identified solutions to vehicle issues
- Documented vehicle issues into a case management system
- Contacted and dispatched towing vendors to obtain needed services to assist customers
- Interacted with Hertz field locations to secure an exchange vehicle, as needed
- Made outbound calls to law enforcement, fire, and other emergency personnel to ensure customer safety, as needed
- Navigated multiple computer applications to provide information to customers with best in class service
Customer Service Associate
Farmers Insurance-Oklahoma City, OK
08.2007 - 06.2012
- Took inbound calls from customers across the United States
- Processed FNOLs
- Assigned adjusters to insurance claims
- Determined Liability on non injury auto insurance claims
- Made outbound calls to customers as necessary to offer services and provide status updates on their insurance claims
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Arts - Teaching
Purdue University - Global
West Lafayette, IN03.2022
MBA - Business Administration - General
Southern Nazarene University
Bethany, OK12.2015
Bachelor's - Organizational Leadership
Southern Nazarene University
Bethany, OK05.2013
Skills
- Working with people with disabilities
- Data entry
- Organizational skills
- Communication skills
- Time management
- Progress Evaluations
- Self Motivation
- Customer service
- Microsoft Office
- Customer relationship management
- Student Records Management
- Administrative experience
Assessments
- Verbal communication, Proficient, 04/01/24, Speaking clearly, correctly, and concisely
- Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
- Basic computer skills, Proficient, 04/01/24, Performing basic computer operations and troubleshooting common problems
- Call center customer service, Proficient, 07/01/21, Demonstrating customer service skills in a call center setting
- Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Written communication, Proficient, 04/01/24, Best practices for writing, including grammar, style, clarity, and brevity
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Special Education Teacher
MID-DEL SCHOOL DISTRICT-Del City, OK
03.2022 - 05.2024
COVID-19 Contact Tracer
EDMOND PUBLIC SCHOOLS-Edmond, OK
08.2021 - 05.2022
Regional Case Investigator
Express Professionals / Oklahoma State Department of Health-Oklahoma City, OK
07.2020 - 05.2021
Emergency Roadside Assistance Agent
Hertz-Oklahoma City, OK
06.2019 - 07.2020
Customer Service Associate
Farmers Insurance-Oklahoma City, OK
08.2007 - 06.2012
Master of Arts - Teaching
Purdue University - Global
MBA - Business Administration - General
Southern Nazarene University
Bachelor's - Organizational Leadership
Southern Nazarene University
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