Stephanie Shottenkirk
Oklahoma City,OK
Summary
Well-rounded and compassionate Teacher skilled at addressing each student's unique needs and creating effective lesson plans to accommodate special circumstances. Provides appropriate and individualized instruction to build foundations for lifelong learning. Develops, implements, and acts as teacher of record of Individualized Education Plans for students with disabilities.
Overview
19
19
years of professional experience
Work History
Special Education Teacher /7th Grade English and Language Arts Teacher
Mustang Publi Schools
Mustang , OK
08.2025 - 06.2026
- Certified in the State of Oklahoma to teach Special Education (mild-moderate disabilities), English Language Arts (5-12), Mid-Level Social Studies (5-8).
- Supported students with learning, mental, emotional, or physical disabilities to achieve academic goals.
- Collaborated in IEP and committee meetings to develop individualized education plans and strategies.
- Managed a caseload of 15 student files, ensuring each file was up-to-date and organized for effective tracking.
TEACHER
MID-DEL SCHOOL DISTRICT
Del City, OK
03.2022 - 05.2024
- Certified in the State of Oklahoma to teach Special Education: Mild-Moderate Disabilities (K-12), English (5-12) and Mid-Level Social Studies (5-8)
- Instructed students with severe disabilities in foundational skills to promote independence and functional ability.
- Supported students with learning, mental, emotional, or physical disabilities through tailored instructional strategies.
- Executed diverse teaching roles, including self-contained and itinerant positions, to enrich student learning outcomes.
- Participated in IEP and other committee meetings on a regular basis.
- Carried and managed a caseload of 35-40 student files.
COVID-19 CONTACT TRACER
EDMOND PUBLIC SCHOOLS
Edmond, OK
08.2021 - 05.2022
- Served as primary contact for individuals testing positive for COVID-19, providing support and gathering essential information for case management.
- Managed multiple cases simultaneously, ensuring timely completion of tasks to support contact tracing efforts.
- Triaged cases and coordinated isolation and quarantine steps for individuals based on contact tracing guidelines.
- Adhered to HIPAA regulations when collecting patient information related to contact tracing efforts.
- Collected and recorded information on symptoms
- Made informed, educated decisions on case management based on interview guidelines
- Experienced workforce reduction due to the COVID-19 pandemic and recovery efforts.
REGIONAL CASE INVESTIGATOR
EXPRESS PROFESSIONALS / OKLAHOMA STATE DEPARTMENT OF HEALTH
Oklahoma City, OK
07.2020 - 07.2021
- Acted as the primary contact for individuals with positive COVID-19 tests, providing support and gathering critical information.
- Coordinated triage and next steps for isolation and quarantine of affected individuals.
- Evaluated cases to implement necessary response measures.
- Made informed decisions on case management based on established interview guidelines.
- Conducted outreach to individuals testing positive to educate about disease implications.
- Referred high-level cases to local health resources for further assistance.
- Supported department restructuring following COVID-19 recovery period by optimizing personnel needs.
EMERGENCY ROADSIDE ASSISTANCE AGENT
HERTZ
Oklahoma City, OK
06.2019 - 07.2020
- Handled Emergency Roadside Service inquiries in a fast-paced call center
- Managed inbound calls from customers nationwide to provide timely assistance
- Actively listened to customers and identified solutions to vehicle issues
- Contacted and dispatched towing vendors to obtain needed services to assist customers
- Made outbound calls to law enforcement, fire, and other emergency personnel to ensure customer safety, as needed
- Interacted with Hertz field locations to secure an exchange vehicle.
- Recorded vehicle issues in case management system for accurate tracking
- Navigated multiple computer applications to provide information to customers with best in class service
CUSTOMER SERVICE ASSOCIATE
FARMERS INSURANCE
Oklahoma City, OK
08.2007 - 06.2012
- Processed FNOLs (First Notice of Loss)
- Conducted outbound calls to customers to provide timely service updates and enhance satisfaction with insurance claims
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and maintained extensive product knowledge to ensure accurate information delivery to customers
- Trained new employees on procedures for handling customer inquiries, facilitating smoother onboarding and operational consistency
- Assigned insurance claims to appropriate adjusters for efficient processing.
- Determined Liability on non-injury auto insurance claims
Education
MASTER OF ARTS (M.A.) - TEACHING
PURDUE UNIVERSITY-Global
West Lafayette, IN05-2022
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - MANAGEMENT
SOUTHERN NAZARENE UNIVERSITY
Bethany, OK12-2015
BACHELOR OF SCIENCE (B.S.) - ORGANIZATIONAL LEADERSHIP
SOUTHERN NAZARENE UNIVERSITY
Bethany, OK05-2013
Skills
- IEP development
- Differentiated instruction
- Lesson planning
- Behavior interventions
- Progress evaluations
- Data collection
- Curriculum adjustments
- Assistive technology
- Transition planning
- Student records management
- Lesson scheduling
- Team collaboration
- Microsoft Office Suite
Timeline
Special Education Teacher /7th Grade English and Language Arts Teacher
Mustang Publi Schools
08.2025 - 06.2026
TEACHER
MID-DEL SCHOOL DISTRICT
03.2022 - 05.2024
COVID-19 CONTACT TRACER
EDMOND PUBLIC SCHOOLS
08.2021 - 05.2022
REGIONAL CASE INVESTIGATOR
EXPRESS PROFESSIONALS / OKLAHOMA STATE DEPARTMENT OF HEALTH
07.2020 - 07.2021
EMERGENCY ROADSIDE ASSISTANCE AGENT
HERTZ
06.2019 - 07.2020
CUSTOMER SERVICE ASSOCIATE
FARMERS INSURANCE
08.2007 - 06.2012
MASTER OF ARTS (M.A.) - TEACHING
PURDUE UNIVERSITY-Global
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - MANAGEMENT
SOUTHERN NAZARENE UNIVERSITY
BACHELOR OF SCIENCE (B.S.) - ORGANIZATIONAL LEADERSHIP
SOUTHERN NAZARENE UNIVERSITY