Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Stephanie Shown

Stephanie Shown

Owensboro

Summary

Dynamic professional with expertise in supplier relationship management and negotiation, honed at Specialty Foods Group. Proven track record in resolving customer complaints and enhancing service quality as Service Manager at Longhorn Steakhouse. Adept at teamwork and demand forecasting, driving operational efficiency and fostering positive client interactions.

Overview

8
8
years of professional experience

Work History

Purchaser

Specialty Foods Group
09.2024 - Current
  • Negotiated with suppliers, vendors and other representatives.
  • Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.

Service Manager

Longhorn Steakhouse
10.2017 - 09.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

Associate of Arts - Health Care Administration

Eastern Gateway Community College
Steubenville, OH
12-2023

Skills

  • Supplier relationship management
  • Demand forecasting
  • Negotiation expertise
  • Teamwork orientation

Timeline

Purchaser

Specialty Foods Group
09.2024 - Current

Service Manager

Longhorn Steakhouse
10.2017 - 09.2024

Associate of Arts - Health Care Administration

Eastern Gateway Community College

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Stephanie Shown