Summary
Overview
Work History
Education
Skills
Timeline

Stephanie Sifuentes

Humble,Tx

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Child Nutrition Specialist

Humble ISD
07.2023 - Current
  • Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
  • Inspected meals served for conformance to prescribed diets, palatability and appearance.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Generated menus for 600 children based on preferences, wellness goals and dietary needs.

Retail Associate

Stride Rite
05.2014 - 10.2018
  • Managed on average 25+ customer calls per day addressing and problem-solving concerns, product information, store policies.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Logged reports, expenses, receipts, and sales in company database.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Greeted customers, helped locate merchandise, and suggested suitable options which lead to increasing sales by 10%.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Worked with loss prevention in monitoring shopper behavior.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Trained and supervised new employees to use selling strategies and apply best practices

Retail Associate

La' Patricia
06.2013 - 05.2014
  • Managed on average 25+ customer calls per day addressing and problem-solving concerns, product information, store policies.
  • Greeted customers, helped locate merchandise, and suggested suitable options which lead to increasing sales by 10%.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.

Retail associate

Body Central
12.2012 - 06.2013
  • Greeted customers, helped locate merchandise, and suggested suitable options which lead to increasing sales by 10%.
  • Managed on average 25+ customer calls per day addressing and problem-solving concerns, product information, store policies.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Logged reports, expenses, receipts, and sales in company database.
  • Worked with loss prevention in monitoring shopper behavior.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items, and join reward programs.

Hostess

Mamacitas Restaurant & Cantina
10.2011 - 11.2012
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Education

AAS -

Lonestar College, Kingwood, TX
2017

High School Diploma -

Marquee Learning Center, Houston, TX
2012

Skills

  • Computer Proficiency and Microsoft Office
  • 45 Words Per Minute Typing Speed
  • Retail Transactions/POS
  • Strong Communication Skills
  • General Housekeeping
  • Hospitality and Accommodation
  • Positive Customer Engagement
  • Team Cooperation
  • Microsoft Office
  • Active Listening
  • Time Management
  • Customer Service

Timeline

Child Nutrition Specialist - Humble ISD
07.2023 - Current
Retail Associate - Stride Rite
05.2014 - 10.2018
Retail Associate - La' Patricia
06.2013 - 05.2014
Retail associate - Body Central
12.2012 - 06.2013
Hostess - Mamacitas Restaurant & Cantina
10.2011 - 11.2012
Lonestar College - AAS,
Marquee Learning Center - High School Diploma,

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Stephanie Sifuentes