Summary
Overview
Education
Skills
Certification
Languages
Additional Information
Timeline
Work History
License
Generic

Stephanie Silva

Haslet,TX

Summary

Goal-driven Practice Administrator well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills.

Overview

1
1
Certificate
17
17
years of professional experience

Education

Master of Science - Clinical Psychology

Capella University
Minneapolis, MN
2019

Bachelor of Arts - Biology

Assumption College
Worcester, MA
2013

Skills

  • Credentialing Requirements
  • Account management/client success
  • Documentation and reporting/EMR
  • Operations oversight
  • Microsoft Office
  • Medical billing/coding
  • Coaching and Mentoring
  • Problem Resolution

Certification

  • Licensed LPC-Associate Lic #83894
  • Project management -in progress

Languages

Spanish
Native or Bilingual

Additional Information

Practicum Locations:

  • Sigma Counseling Services, INC
  • Sundance Hospital
  • Children First

Timeline

Practice Administrator

Raine Group Management
07.2019 - Current

Consulting Practice Manager

Raine Group Management
08.2017 - 07.2019

Assistant Manager

Crescent Laundromat
05.2006 - 12.2016

Master of Science - Clinical Psychology

Capella University

Bachelor of Arts - Biology

Assumption College

Work History

Practice Administrator

Raine Group Management
07.2019 - Current
  • Communicated with doctors, medical assistants, patients and other employees to identify and resolve healthcare needs.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 25% system-wide.
  • Maintained up-to-date information in electronic medical records software.
  • Ensure that clinical services and programs are following HIPAA compliance, including state and national standards.
  • Perform daily audits on medical billing/coding.
  • Trained in P&L, collections, and running KPI's.
  • Managed a $1.4 million dollar project
  • Developed and updated department goals and achievements throughout fiscal year.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Conducted primary source verifications such as background checks and board certifications.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
  • Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
  • Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.

Consulting Practice Manager

Raine Group Management
08.2017 - 07.2019
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Communicated with patients, ensuring that medical information was kept private.
  • Produced monthly financial reports such as income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Set forth action plans to develop best practice strategies and patient service designs to increase productivity.
  • Consulted with healthcare professionals on business decisions.
  • Conducted primary source verifications such as background checks and board certifications.
  • Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities.

Assistant Manager

Crescent Laundromat
05.2006 - 12.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

License

LPC-Associate License #83894

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Stephanie Silva