Stephanie Silva
Henderson,NV
Summary
Proven Intensive Case Manager at HELP Of Southern Nevada, adept in Behavioral Health Interventions and showcasing exceptional problem-solving skills. Successfully reduced recidivism rates and enhanced client satisfaction through innovative service planning and effective crisis management. Demonstrates a commitment to client advocacy and progress monitoring, contributing to meaningful community reintegration and support.
Overview
5
5
years of professional experience
Work History
Intensive Case Manager
HELP Of Southern Nevada
08.2022 - 04.2024
- Reduced recidivism rates by providing intensive support and guidance to high-risk clients.
- Facilitated successful client transitions from institutional settings to community living through careful planning and coordination of services.
- Ensured continuity of care during crisis situations by coordinating emergency services, assessing risk factors, and creating safety plans for vulnerable clients.
- Increased client satisfaction by maintaining open communication and promptly addressing concerns or issues.
- Secured essential services such as medical care and substance abuse treatment for clients facing barriers due to insurance or financial limitations.
- Maintained accurate documentation of case activities, ensuring compliance with agency policies and legal requirements.
- Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
- Prevented homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance programs.
- Navigated complex social service systems on behalf of clients, advocating for their needs while securing necessary supports and benefits.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and implemented individualized treatment plans for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Conducted home visits to assess clients' home environment and provide support.
- Developed and maintained strong relationships with community resources for successful referrals.
- Monitored clients' progress to adjust treatment plans accordingly.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
Shift Leader
Walgreen's Pharmacy
03.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
Referral Specialist
SDMI
04.2020 - 02.2021
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Built professional relationships with service providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Assisted clients in locating resources that accepted various insurances.
- Implemented an electronic tracking system that streamlined referral management processes while reducing manual errors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Desert Oasis Healthcare
11.2019 - 04.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Receptionist
Desert Oasis Healthcare
06.2019 - 11.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
BBA - Business Administration And Management
Western Governors University
01.2026
Skills
- Behavioral Health Interventions
- Homelessness Prevention
- Mental health knowledge
- Individualized Service Planning
- Client Advocacy
- Suicide Prevention
- Life Skills Training
- Progress Monitoring
- Housing Assistance
- Domestic Violence Support
- Employment Services
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Case Documentation
- Decision-Making
- Direct Patient Care
- Case Management Tracking
- Patient support
- Data Entry and Analysis
Timeline
Intensive Case Manager
HELP Of Southern Nevada
08.2022 - 04.2024
Shift Leader
Walgreen's Pharmacy
03.2021 - 08.2022
Referral Specialist
SDMI
04.2020 - 02.2021
Medical Assistant
Desert Oasis Healthcare
11.2019 - 04.2020
Medical Receptionist
Desert Oasis Healthcare
06.2019 - 11.2019
BBA - Business Administration And Management
Western Governors University
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