Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Silva

Keystone Heights,FL

Summary

Motivated and adaptable individual with a strong desire for continuous learning and professional growth. Experience in government has equipped me with a solid foundation, and I am eager to apply my skills to new challenges. I am confident in my ability to quickly learn and adapt to new technologies and methodologies.

Overview

12
12
years of professional experience

Work History

City Clerk

City of Keystone Heights
12.2023 - Current
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Updated documents such as municipal codes and city charters.
  • Issued various permits and licenses such as business tax license, and collected appropriate fees.
  • Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.
  • Issued public notification of official activities or meetings.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Performed routine data entry or document management.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.
  • Edited documents to keep company materials free of grammar errors.
  • Purchased and maintained office supplies.
  • Supported staff on special assignments and ad hoc projects.
  • Created and maintained detailed records of all office activities.
  • Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
  • Upheld code of ethics and safeguarded confidential information.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Attended continuing education courses to stay current on referral processes and best practices.

Records Clerk

Alachua County Clerk of Court
05.2013 - 12.2023
  • Followed confidentially regulations to maintain privacy.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Generated reports from database systems to track records.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Transferred inactive records to storage to free up space and preserve history.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Created and maintained electronic filing system for quick and easy retrieval of records.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Developed efficient filing system to retrieve records quickly.
  • Utilized document imaging software to index, store and retrieve records.
  • Tracked file removals and coordinated on-time returns.
  • Created and printed labels for well-organized filing.
  • Added and updated records with current materials.
  • Retrieved file information and made copies for authorized users.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Operated office equipment to scan and copy documents.

Billing Clerk

Alachua County Clerk of Court
05.2013 - 12.2023
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Generated daily, weekly and monthly reports for billing department.
  • Verified accuracy of billing data and corrected discrepancies.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated monthly billing and posting reports for management review.
  • Maintained accurate records of customer payments.
  • Used data entry skills to accurately document and input statements.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Processed vendor and supplier payments on weekly basis.

Minutes Deputy Clerk

Alachua County Clerk of Court
05.2013 - 12.2023
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Edited documents to keep company materials free of grammar errors.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Applied effective time management techniques to meet tight deadlines.

Child Support Clerk

Alachua County Clerk of Court
05.2013 - 12.2023
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Supported staff on special assignments and ad hoc projects.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Probate and Guardianship Coordinator

Alachua Co. Clerk of Ct.
05.2013 - 12.2023
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Jury Coordinator Assistant

Alachua County Clerk of Court
05.2013 - 12.2023
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Child Support Deputy Clerk

Alachua County Clerk of Court
05.2013 - 12.2023
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Supported staff on special assignments and ad hoc projects.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Edited documents to keep company materials free of grammar errors.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Compiled and analyzed data to produce reports.

Education

Bachelor's Degree in Education -

Arkansas State University
Jonesboro, AR
05.2010

Associate of Arts in Teaching -

Arkansas State University
Beebe, AR
05.2010

Associate of Arts -

Arkansas State University
Beebe, AR
07.2009

Associate of General Studies -

Arkansas State University
Beebe, AR
07.2009

Skills

  • Procedure Implementation
  • Records Management
  • Organization skills
  • Adaptability and Flexibility
  • Decision Making and Prioritization
  • Computer Literacy
  • Excellent Communication
  • Strong problem solving

References

  • Celena Corderio, (352)870-4178
  • Jennifer Powers, (352)494-0167

Timeline

City Clerk

City of Keystone Heights
12.2023 - Current

Child Support Clerk

Alachua County Clerk of Court
05.2013 - 12.2023

Records Clerk

Alachua County Clerk of Court
05.2013 - 12.2023

Billing Clerk

Alachua County Clerk of Court
05.2013 - 12.2023

Minutes Deputy Clerk

Alachua County Clerk of Court
05.2013 - 12.2023

Probate and Guardianship Coordinator

Alachua Co. Clerk of Ct.
05.2013 - 12.2023

Jury Coordinator Assistant

Alachua County Clerk of Court
05.2013 - 12.2023

Child Support Deputy Clerk

Alachua County Clerk of Court
05.2013 - 12.2023

Bachelor's Degree in Education -

Arkansas State University

Associate of Arts in Teaching -

Arkansas State University

Associate of Arts -

Arkansas State University

Associate of General Studies -

Arkansas State University

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Stephanie Silva