Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Silva

Las Vegas,NV

Summary

Skilled Customer Service Professional with over 7 years of experience in delivering exceptional hospitality and care at American Airlines and Clínica médica familiar. Proven ability to enhance customer relations and optimize record-keeping processes, supporting effective team collaboration. Adept in both interpersonal communications and problem-solving, contributing to a high-quality customer experience. Career goals include further developing skills in customer service excellence within a dynamic team environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flight Attendant

American Airlines
Dallas, TX
11.2023 - 01.2025
  • Delivered exceptional service by addressing concerns efficiently and ensuring positive experiences.
  • Connected with clients through adept use of interpersonal abilities.
  • Engaged in professional development for enhanced skills in safety measures, conflict management, and customer relations.

Data Entry Clerk

Clínica médica familiar
San Bernardino, CA
01.2023 - 08.2023
  • Facilitated conflict resolution between referring and receiving healthcare professionals.
  • Verified and corrected discrepancies within current documentation.
  • Uploaded documents to designated databases for efficient record-keeping.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Intake Coordinator

RIVA hospice
Riverside, CA
07.2022 - 12.2022
  • Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.

Customer Service Representative

Target
Riverside, CA
08.2017 - 07.2022
  • Excelled in exceeding daily credit card application goals.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Arts - Media Studies

University of California, Riverside
Riverside, CA

High School Diploma -

Centennial High School
Corona
05-2017

Skills

  • Interpersonal communications
  • Friendly, courteous, and self-oriented
  • Problem-solving
  • Team collaboration
  • Hospitality service expertise
  • Customer care
  • Adaptability to new situations
  • Solid written and spoken communication

Certification

  • Personal trainer-Issa

Languages

Spanish
Professional
English
Native/ Bilingual

Timeline

Flight Attendant

American Airlines
11.2023 - 01.2025

Data Entry Clerk

Clínica médica familiar
01.2023 - 08.2023

Intake Coordinator

RIVA hospice
07.2022 - 12.2022

Customer Service Representative

Target
08.2017 - 07.2022

Bachelor of Arts - Media Studies

University of California, Riverside

High School Diploma -

Centennial High School

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Stephanie Silva