Stephanie Simmonds
North Miami,FL
Summary
Efficient Order Processing Specialist with 5+ years of data verification and sales transaction experience. Well-versed in account management and account inquiry resolution to add value to fulfillment and shipping team.
Overview
6
6
years of professional experience
Work History
New Patient Order Processing Specialist
USMED
Doral, FL
09.2019 - Current
- Intake and process supply orders
- Verify patient insurance benefits
- Managed patient accounts with contact information, insurance and financial information in a confidential manner
- Process and record new insurance policies and claims
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings
- Qualified patients' orders and insurance eligibility based on physicians' orders
- Conduct inbound and/or outbound calls to patients, doctors' offices, and/or insurance companies
- Developed and maintained knowledge of all products and services offered by the company.
Debt Collections Specialist
ARC Management Group
Hollywood, FL
06.2019 - 08.2019
- Collect payments on past due bills
- Create a list of people who have not made payments
- Organize list according to severity of delinquency
- Utilize computer systems to handle skip tracing
- Inform clients of overdue accounts and amount currently owed
- Attempt to collect payment
- Review terms of sale or loan documents
- Ensure all customer information is correct, including phone numbers and addresses
- Listen to customer's story and determine if debt can be collected
- Set up repayment plans and new terms of sale
- Offer advice or refer customers to debt counselors
- Record new commitment to repay debt
- Send statements of delinquencies to credit bureau.
Customer Service Representative
Teleperformance
North Lauderdale, Fl
01.2019 - 06.2019
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Collect payments on past due bills
- Receive and process invoices for payment and update invoice details accordingly
- Accurately enter data into corresponding fields within various software programs
- Identify and correct data entry errors using appropriate quality control methods
Licensed Insurance Agent
Simple Health
Hollywood, FL
07.2018 - 01.2019
- Call potential clients to expand their customer base
- Explain the features of various policies
- Customize insurance programs to suit individual clients
- Handle policy renewals
- Maintain electronic and paper records
Licensed Insurance Agent
Convey Health Solutions
Miramar, FL
09.2017 - 12.2017
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Assisted Medicare recipients by providing them solutions to their medical Dental vision pharmaceutical And general health care needs
- Interview prospective clients to learn about their needs
- Achieve high levels of enrollment.
Licensed Insurance Agent
Connexion Point
Sunrise, FL
02.2017 - 09.2017
- Assisted Medicare recipients by providing them solutions to their medical Dental vision pharmaceutical and general health care needs
- Interview prospective clients to learn about their needs
- Achieve high levels of enrollment.
Cashier
Bravo Supermarket
Miramar, FL
06.2015 - 10.2016
- Handle cash transactions with customers
- Scan goods and collect payments
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishments
- Maintain clean and tidy checkout areas
- Keep reports of transactions
Nail Tech/ Hair Stylist
Spa Bar
Lauderhill, United States
09.2014 - 04.2015
- Maintain knowledge of current manicure and pedicure techniques and styles
- Maintain a clean, neat workstation
- Perform other job-related duties as directed
- Confer with clients to determine their individual hair and nail care needs
- Provide cutting, coloring, and styling services.
Education
Diploma - Cosmetology
Empire Beauty School
Lauderhill, FL11.2013
Diploma - Cosmetology
Empire Beauty School
Brooklyn, NY07.2013
High School Diploma -
Dolphin Park High School
Miramar, FL12.2012
Skills
- Customer Account Management
- Policy Adjustment Knowledge
- Financial Transactions
- Critical Thinking
- Informational Materials
- Data Entry Documentation
- Cost Calculation
- Compliance with Regulatory Guidelines
- Vendor Relationships
Personal Information
Excellent communication and multi-tasking skills developed from previous experiences
Excellent leadership skills, with the ability to take necessary actions in tasks when required
Flexible, reliable and dependable hard-worker
Great hand skills and quick learner
A team player
Admirable work ethic
Additional Information
Certifications/Licenses
- 2-40 Health License
- Cosmetology License
Timeline
New Patient Order Processing Specialist
USMED
09.2019 - Current
Debt Collections Specialist
ARC Management Group
06.2019 - 08.2019
Customer Service Representative
Teleperformance
01.2019 - 06.2019
Licensed Insurance Agent
Simple Health
07.2018 - 01.2019
Licensed Insurance Agent
Convey Health Solutions
09.2017 - 12.2017
Licensed Insurance Agent
Connexion Point
02.2017 - 09.2017
Cashier
Bravo Supermarket
06.2015 - 10.2016
Nail Tech/ Hair Stylist
Spa Bar
09.2014 - 04.2015
Diploma - Cosmetology
Empire Beauty School
Diploma - Cosmetology
Empire Beauty School
High School Diploma -
Dolphin Park High School
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