Stephanie Simmons

• Warmly answer incoming calls to schedule appointments for cutting edge lodging, air charter, and ground transportation.

• Monitor the inventory control system by correcting miscalculations,

while reviewing and approving the operational results.

• Actively listen to the needs of the customers to find permanent and

satisfying solutions.

• Oversee the Applicant Tracking System through SharePoint, while

making appropriate selections for phone and in-person interviews.

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Communicated and collaborated with the Store Manager to train, mentor, and supervise associates.

• Delivered superb customer service by educating prospective clients on

pricing and gym benefits by leading studio previews and studio tours.

• Oversaw the proper onboarding of all new members by completing

Client Intake Forms and agreements.

• Reduced employee turnover rate by 35% by researching and

developing strategies for an effective training and development

program, while listening to their needs for 19 facilities.