Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
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Stephanie Simmons

Kansas City,MO

Summary

Experienced professional passionate about the telecom sector and a background in business-to-business sales. Currently, working as a Sr. Program Manager Learning Experience on the TFB Frontline Readiness team, I am quick to build relationships and identify motivators for our internal and external customers. Guiding them to plan efficient implementation strategies across their organization. This process, along with data analysis and measurement, has helped grow fruitful relationships built on partnership and trust. Proficient in adapting communication styles for multiple audiences, in-person or virtual. Strengths include a strong ability to plan, communicate, implement, measure, and evolve a variety of key initiatives within cross-functional teams.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sr. Program Manager

T-Mobile
Kansas City
02.2022 - Current
  • Collaborate with internal partners to discover effective methods for enhancing programs
  • Manage incoming requests for Learning Experience and training
  • Work cross-functionally by establishing and validating desired program objectives for stakeholders
  • Obtain approval from executives and stakeholders for critical learning initiatives
  • Integrate change management into all programs and initiatives
  • Monitor the effectiveness of programs and initiatives and make necessary adjustments.

Client Sales Executive, Federal

T-Mobile
Kansas City
08.2020 - 02.2022
  • Led all customer interactions with key decision-makers to create new relationships and sales opportunities for growth within the assigned federal account deck
  • Executed and managed the entire sales cycle and account strategy working cross-functionally
  • Negotiated contracts with legal, developed deployment plans with implementation, billing strategies with finance and care team, and portal requests with external vendors
  • Managed sales funnel and forecasting with leadership.

Enterprise Account Manager

T-Mobile
Kansas City
07.2018 - 08.2020
  • Recruited back to Sprint to devise and lead strategies and initiatives to acquire enterprise customers for Sprint
  • Built relationships within the business community to identify business needs and technology solutions to meet them
  • Mentored junior account managers in support of consistent brand messaging, funnel management, SFDC, and customer management
  • Generated over 210% in YoY growth in customer acquisition
  • Developed and executed a systematic prospecting and sales cycle process from negotiation to close
  • Managed a community subscriber portfolio of over 3,200 customers and achieved a 94% retention rate on the Sprint Network
  • Overachieved sales goals by 174% in 2019 by building profitable relationships with business customers
  • Delivered a 50% increase in referral business by cultivating relationships with established, new, and prospective customers to understand business needs
  • Proposed winning solutions and led key decision-makers to a consensus.

Engagement Manager

Service Management Group (SMG)
Kansas City
01.2017 - 07.2018
  • Led client generation and supported customer experience
  • Leveraged data analysis to understand the customer’s needs and ensured streamlined technology integration across the client’s organization
  • Developed enduring relationships with key decision-makers in support of client retention and account growth
  • Built a solid pipeline from zero to $20M in revenue by leveraging actionable results from competitor benchmarking analysis
  • Focused on Entertainment, Hospitality, and Gaming Industries with revenues under $1BN to drive growth in SaaS solutions offerings.

Small and Medium Account Executive

Sprint
Kansas City
02.2013 - 12.2016
  • Led technology activities in support of new business development and growth within the existing client base
  • Responded to requests for proposals and information to win new business for Sprint and led engaging and dynamic presentations
  • Leveraged social media platforms and LinkedIn to increase B2B leads by 38%
  • Increased revenue by 128% across a 150+ customer account portfolio
  • Seized opportunities to increase growth within existing accounts and consistently brought in new business customers
  • Partnered with the internal Government Team to target new logos
  • Responded to 28% more RFPs and increased new business 3X over the previous year.

Online Account Executive

McClatchy
Kansas City
06.2002 - 07.2013
  • Produced and managed client relationships, collaborating closely with clients to evolve marketing plans with the goal of business growth through online marketing
  • Sold an esteemed suite of online products, including KansasCity.com, Centro Network, Yahoo!, SEM, and The Kansas City Star Mobile.

Education

Bachelor's Degree in Journalism -

University of Kansas
01.2002

Skills

  • Business-to-business sales
  • Relationship building
  • Program management
  • Change management
  • Sales cycle management
  • Contract negotiation
  • Forecasting
  • Account management
  • Customer retention
  • Prospecting
  • Sales goal achievement
  • Client generation
  • New business development
  • Presentation skills
  • Client relationship management
  • Revenue Generation

Volunteer Experience

Read to Lead Student Mentor, 2017, Present, Read one-on-one with children in grades 1-4 to improve basic reading skills.

Certification

  • Prosci® Certified Change Practitioner -May 2023

Timeline

Sr. Program Manager

T-Mobile
02.2022 - Current

Client Sales Executive, Federal

T-Mobile
08.2020 - 02.2022

Enterprise Account Manager

T-Mobile
07.2018 - 08.2020

Engagement Manager

Service Management Group (SMG)
01.2017 - 07.2018

Small and Medium Account Executive

Sprint
02.2013 - 12.2016

Online Account Executive

McClatchy
06.2002 - 07.2013

Bachelor's Degree in Journalism -

University of Kansas

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Stephanie Simmons