Stephanie Simon
1044 NE 8th Ave. Ft. Lauderdale,FL
Summary
A Professional Nail Technician with 25+ years of experience who is a reliable, hard-working team player with strong customer service, attention to detail, and work ethic. Known for having great organizational skills. Gifted at working with clients of all types of personalities. Looking for a new position to promote exceptional nail and waxing skills.
Overview
18
18
years of professional experience
Work History
Licensed Nail Technician
Tipsy Salonbar
Ft Lauderdale, FL
01.2022 - Current
- Perform nail services such as manicures, pedicures, and acrylics on clients.
- Sanitize and disinfect all work stations before each client service session.
- Collaborate with other beauty professionals to provide comprehensive spa packages to customers.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Resolved customer complaints promptly and professionally when necessary.
Senior Client Support Specialist
ProclaimsMD LLC Healthcare Mgmt.
Fort Lauderdale, FL
04.2015 - Current
- Answer 50+ inbound client calls daily, resolving concerns, reducing complaint calls by 72%+.
- Evaluate client account information to assess current issues determining potential solutions.
- Improve service quality, increased sales by developing strong knowledge of company's products services.
- Mentor junior team members and manage employee relationships.
- Consult with clients determining best methods to resolve service and billing issues.
- Exceeding quarterly goals leveraging customer service, sales and employee management best practices.
Assistant Office Manager
David R. Simon M.D., PhD., P.A. Ophthalmology
Plantation, FL
12.2005 - 03.2015
- Coordinated front desk operations, diligently helped all visitors, callers with knowledgeable assistance.
- Answered phones, responded to customer inquiries, transferred calls to appropriate staff members.
- Communicated by phone with patients ensuring quality of care, developed care plans.
- Scheduled appointments, evaluations, procedures for patients.
- Completed, processed, reconciled insurance claims forms, payments.
- Pursued payments from customers with outstanding balances by email, telephone calls.
- Helped Manage daily office operations, including scheduling staff, oversight of patient scheduling, hours of operation, daily reports, follow-ups.
Education
Associate of Science - Communications
Miami Dade College
Miami, FL05.2012
Nail Technician
Boca Beauty Academy
Boca Raton, FLSkills
- Manicures, pedicures and waxing
- Customer service
- Clean and professional
- Solid work ethic
- Good with people
- Creative
- Artistic
- Team Player
Timeline
Licensed Nail Technician
Tipsy Salonbar
01.2022 - Current
Senior Client Support Specialist
ProclaimsMD LLC Healthcare Mgmt.
04.2015 - Current
Assistant Office Manager
David R. Simon M.D., PhD., P.A. Ophthalmology
12.2005 - 03.2015
Associate of Science - Communications
Miami Dade College
Nail Technician
Boca Beauty Academy
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