Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Simpson

Radcliff,KY

Summary

Results-driven supervisor with 5 years of experience leading and exceeding expectations. Skilled in office administration, customer service, and sales. Successfully supervised multiple teams and effectively performed various responsibilities. Efficient assistant manager ensuring clean and organized office, handling daily tasks, and providing exceptional phone support. Developed strong multitasking abilities and successfully mentored team members. Supervised multiple teams, maintained work schedules, updated procedures and policies, and handled customer service activities, accounts receivable, billing, and payroll duties. Known for providing excellent customer service, effectively communicates with team members at all levels while remaining open to feedback. Self-motivated production technician consistently follows safety practices and procedures to drive safe job performance. Performs disassembly, overhaul, and rebuilding of equipment with minimal supervision. Continuously learns new technologies. Number years of hands-on experience inspecting and testing finished products and performing maintenance tasks. Possesses outstanding technical skills in troubleshooting issues and ensuring a seamless workflow. Strong understanding of safety protocols and quality control contributes to a reliable and productive work environment.

Overview

18
18
years of professional experience

Work History

Manufacturing/Production Technician

Metalsa Etown
Elizabethtown, KY
06.2020 - 09.2024
  • Trained new team members on company protocols, safety procedures, and equipment operations, ensuring a skilled workforce.
  • Reduced equipment downtime by performing timely maintenance and troubleshooting technical issues.
  • Promoted a positive work environment through effective communication, teamwork, and mutual respect among colleagues.
  • Prepared production documents such as standard operating procedures, manufacturing batch records and inventory reports.

Salon Manager

Hot Headz
Elizabethtown, KY
02.2013 - 05.2018
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Provided customer service and was involved in training multiple new team members each month
  • Managed the work of employees, increasing crew efficiency by 20%

Cashier Lead

Circle K
Hodgenville, KY
01.2007 - 08.2012
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
  • Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
  • Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
  • Streamlined checkout process by implementing new procedures to increase speed and efficiency.
  • Implemented loss prevention strategies to minimize theft risks without compromising customer service standards.
  • Contributed towards achieving store sales targets through upselling techniques and product recommendations.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
  • Promoted store loyalty programs to increase repeat business and enhance customer relationships.
  • Maintained compliance with local regulations regarding cash handling procedures, reducing potential fines or penalties from non-compliance incidents.
  • Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
  • Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.

Education

Cosmetology -

Empire beauty school
Elizabethtown, KY
06.2009

General -

Burges high school
El Paso, TX
06.2004

Skills

  • Customer service
  • Communication skills
  • Time management
  • Leadership
  • Microsoft word
  • Documentation review
  • Restaurant experience
  • Computer literacy
  • Food service
  • English
  • Machine Operation
  • Mechanical Troubleshooting
  • Testing and troubleshooting
  • Materials Handling
  • Data Entry
  • Assembly line experience
  • Material Handling Equipment
  • Product Assembly
  • Quality Control
  • Continuous Improvement
  • OSHA Compliance
  • Equipment Inspection
  • Production Optimization
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Material Handling
  • Materials knowledge
  • Decision-Making
  • Relationship Building
  • Safety operation procedures
  • Team building
  • Task Prioritization
  • Safety Management
  • Self Motivation
  • Interpersonal Skills
  • Goal Setting
  • Professionalism

Timeline

Manufacturing/Production Technician

Metalsa Etown
06.2020 - 09.2024

Salon Manager

Hot Headz
02.2013 - 05.2018

Cashier Lead

Circle K
01.2007 - 08.2012

Cosmetology -

Empire beauty school

General -

Burges high school
Stephanie Simpson