Stephanie Sincavage
Virginia Beach,VA
Summary
Dynamic and dedicated professional with a proven track record excelling in customer service and confidentiality. Strong multitasking and efficient organization skills led to enhanced client satisfaction and loyalty. Committed to maintaining cleanliness and hygiene while delivering exceptional service in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Wait Staff Member
Bubbas 33
07.2020 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Gained warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Client Service Representative
Banfield The Pet Hospital
02.2024 - 06.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Housekeeper
Woodloch Pines Resort
11.2018 - 03.2019
- Disinfected and mopped bathrooms to keep areas sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service Representative
Walmart
04.2015 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Wallenpaupack Area Highschool
Hawley, PA06-2016
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Cleanliness and hygiene
- Supply restocking
Timeline
Client Service Representative
Banfield The Pet Hospital
02.2024 - 06.2025
Wait Staff Member
Bubbas 33
07.2020 - Current
Housekeeper
Woodloch Pines Resort
11.2018 - 03.2019
Customer Service Representative
Walmart
04.2015 - 11.2018
High School Diploma -
Wallenpaupack Area Highschool
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