Stephanie Sinclair
Aurora,CO
Summary
Organized and dedicated clerk with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Library Clerk
City of Aurora, Library and Cultural Services
Aurora, CO
08.2015 - Current
- Handles check-in and check-out process of library books and materials at circulation desk.
- Assists patrons with printing and copying according to personalized requirements.
- Answers patron questions in-person or by phone regarding library services and resources.
- Process library card applications and maintained patron records with accurate contact information.
- Organize library shelves, materials and equipment in clear, alphabetized order.
- Answer questions from patrons and helped to find desired materials.
- Stay up-to-date on library policies and procedures to smoothly enforce standards.
- Monitor library environments to maintain safe, hazard-free settings.
- Help children select appropriate reading level library books.
- Locate library materials, resources and technologies to fulfill patron requests
APFC/Front End Manager
Safeway, Inc
08.2000 - 10.2015
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Recorded financial transactions and performed account reconciliations.
Education
Associate of Arts - Communication Designation
Community College of Aurora
Aurora, CO2018
Diploma -
Eaglecrest High School
Centennial, Colorado2003
Skills
- Written and Oral Communications
- Time Management
- Accurate Recordkeeping
- Attention to Detail
- Microsoft Office
- Organizing and Categorizing Data
- Customer Relations
- Data Entry
- Verbal and Written Communication
- Inventory Management
- Researching information
- Use of office equipment including computer, multi-line telephones and fax/scanner/copier machines
- Customer Service
- Documentation
- Multi-Line Phone Proficiency
- Technical Support
- Data Entry and 10-Key
Timeline
Library Clerk
City of Aurora, Library and Cultural Services
08.2015 - Current
APFC/Front End Manager
Safeway, Inc
08.2000 - 10.2015
Associate of Arts - Communication Designation
Community College of Aurora
Diploma -
Eaglecrest High School