Stephanie Sinclair
Aurora,CO
Summary
Organized and dedicated clerk with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Library Clerk
City of Aurora, Library and Cultural Services
2015.08 - Current
- Handles check-in and check-out process of library books and materials at circulation desk.
- Assists patrons with printing and copying according to personalized requirements.
- Answers patron questions in-person or by phone regarding library services and resources.
- Process library card applications and maintained patron records with accurate contact information.
- Organize library shelves, materials and equipment in clear, alphabetized order.
- Answer questions from patrons and helped to find desired materials.
- Stay up-to-date on library policies and procedures to smoothly enforce standards.
- Monitor library environments to maintain safe, hazard-free settings.
- Help children select appropriate reading level library books.
- Locate library materials, resources and technologies to fulfill patron requests
APFC/Front End Manager
Safeway, Inc
2000.08 - 2015.10
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Recorded financial transactions and performed account reconciliations.
Education
Associate of Arts - Communication Designation
Community College of Aurora
Aurora, CO2018
Diploma -
Eaglecrest High School
Centennial, Colorado2003
Skills
- Written and Oral Communications
- Time Management
- Accurate Recordkeeping
- Attention to Detail
- Microsoft Office
- Organizing and Categorizing Data
- Customer Relations
- Data Entry
- Verbal and Written Communication
- Inventory Management
- Researching information
- Use of office equipment including computer, multi-line telephones and fax/scanner/copier machines.
- Customer Service
- Documentation
- Multi-Line Phone Proficiency
- Technical Support
- Data Entry and 10-Key
Timeline
Library Clerk
City of Aurora, Library and Cultural Services
2015.08 - Current
APFC/Front End Manager
Safeway, Inc
2000.08 - 2015.10
Associate of Arts - Communication Designation
Community College of Aurora
Diploma -
Eaglecrest High School
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