Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Sistrat

Orlando,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Manager Trainee

Circle K
11.2022 - Current
  • Managed opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.

Dispatcher

Elite Auto Services Of Orlando
08.2019 - 08.2022
  • Directed dispatching, routing and tracking of 150 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 1,000 daily calls.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Responded to over 1,000 daily caller requests with information about assistance and timeframes.

Shift Manager/Key Holder

Litgato's Citgo
10.2018 - 03.2020
  • Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Oversaw team of 4 employees.
  • Broke down boxes and disposed of trash.

Manager

Howard Vernon Motel
01.2008 - 10.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Education

High School Diploma -

Milton High School
Milton, VT
05.1995

Skills

  • Credit Card Transaction Processing
  • Closing Procedures
  • Corrective Actions
  • Maintaining Clean Work Areas
  • Training Software
  • Training Methods
  • Team Collaboration
  • Online Training
  • Customer Engagement
  • Customer Needs Assessments
  • Administration and Reporting
  • Customer Experience
  • Customer Inquiries

Timeline

Assistant Manager Trainee

Circle K
11.2022 - Current

Dispatcher

Elite Auto Services Of Orlando
08.2019 - 08.2022

Shift Manager/Key Holder

Litgato's Citgo
10.2018 - 03.2020

Manager

Howard Vernon Motel
01.2008 - 10.2018

High School Diploma -

Milton High School
Stephanie Sistrat