Stephanie Siwik
Millstone,NJ
Summary
Dynamic customer service professional with experience at Stop & Shop, excelling in problem resolution and active listening. Proven track record in enhancing customer satisfaction and loyalty through effective complaint handling and technical support. Skilled in CRM software and call center operations, consistently achieving high retention rates and positive client feedback.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Stop & Shop
08.2020 - Current
- Assisted customers with inquiries and product information, ensuring accurate and timely responses.
- Processed customer orders and returns using company systems, maintaining organized records.
- Collaborated with team members to resolve customer issues effectively and efficiently.
- Learned to navigate software for Western Union transactions.
- Provided support in handling customer complaints, escalating issues when necessary for resolution.
- Adapted quickly to changes in product knowledge and service protocols through ongoing training sessions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- In management position as ACHDS, managing the cashiers, self-service machines, and customer service ensuring speedy service to our customers.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Substitute Teacher, K-12
Hamilton BOE
09.2010 - 01.2020
- Developed and implemented lesson plans to meet diverse learning needs of students.
- Adapted instructional strategies to maintain engagement in various classroom environments.
- Collaborated with fellow educators to ensure continuity of student learning experiences.
- Managed classroom behavior effectively, fostering a positive and respectful learning atmosphere.
Customer Service Associate
Tropical Smoothie
09.2014 - 05.2015
- Utilized CRM software to track interactions and maintain accurate customer records.
- Conducted quality assurance checks on service interactions to ensure compliance standards were met.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer Service Representative
Fujifilm
01.2010 - 01.2011
- Maintained a positive attitude while managing high call volumes during peak hours.
- Providing technical support for Fujifilm film development machines.
- Dispatching technicians when the company required hands on assistance.
- Ordered parts from Fujifilm catalogue for parts replacement.
- Documented all information about call from call log.
Education
Bachelor of Arts - History
Rutgers University
New Brunswick, New Jersey, NJ10-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Call center operations
- Product knowledge
- Documentation
Timeline
Customer Service Representative
Stop & Shop
08.2020 - Current
Customer Service Associate
Tropical Smoothie
09.2014 - 05.2015
Substitute Teacher, K-12
Hamilton BOE
09.2010 - 01.2020
Customer Service Representative
Fujifilm
01.2010 - 01.2011
Bachelor of Arts - History
Rutgers University