Stephanie Sixtos
Los Angeles,CA
Summary
Professional and reliable individual prepared for student work roles. Background includes assisting with administrative duties, supporting academic staff, and managing student resources effectively. Known for strong organizational skills and ability to adapt to changing needs, fostering teamwork and achieving set goals.
Overview
11
11
years of professional experience
Work History
Student Worker
East Los Angeles College
06.2024 - Current
- Worked in team environment to maintain high levels of productivity.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Boosted student engagement in campus activities by actively promoting events and programs through tabling events.
- Worked with children, 10 - 12, during Summer Camp.
- Assist students of all ethnicities in enrolling for classes.
- Collect over the phone surveys from students.
Customer Care Representative
Anthem Blue Cross
06.2021 - 07.2024
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with medical benefits, bills, authorizations.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Air Cargo Sales Rep
Atlantic Pacific Airline Associates Inc
09.2017 - 06.2021
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Communicated with shipper's and consignee's overseas via email and over the phone, tracked and traced shipments, created bookings, and provided container/ULD rates.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Export Lead
Alliance Ground International
05.2014 - 08.2017
- Entered general data entry for cargo AWB's, manifested airport flight's.
- Prioritized customer needs, offering attentive service and addressing concerns promptly.
- Certified in HAZMAT/DG cargo, prioritized NOTOC's per flight.
- Track and trace shipments and communicated with shipper's and consignee's.
- Assisted in the recruitment and training of new team members, fostering a positive work environment.
Education
Bachelor's - Health Science
CSU Channel Islands
Camarillo, CA12.2020
Skills
- Fast learner
- Telephone and email etiquette
- Verbal and written communication
- Microsoft proficiency
- Teamwork and collaboration
- Problem-solving
- Friendly and professional
- Organized and efficient
- Attention to detail
- Flexible schedule
- Bilingual in English and Spanish
- Data entry
- Sales expertise
- Database entry
- 40 wpm typing speed
- Multi-line phone systems
- Billing and coding
Assessments
- Customer focus & orientation, Proficient
- Air Cargo Operations and Sales, Proficient
- Health Administration, Procifient
Timeline
Student Worker
East Los Angeles College
06.2024 - Current
Customer Care Representative
Anthem Blue Cross
06.2021 - 07.2024
Air Cargo Sales Rep
Atlantic Pacific Airline Associates Inc
09.2017 - 06.2021
Export Lead
Alliance Ground International
05.2014 - 08.2017
Bachelor's - Health Science
CSU Channel Islands
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