Optimized and automated business processes across revenue and product operations teams, eliminating areas of profit loss and achieving 50% improvement in employee efficiency
Redesigned revenue team's HubSpot CRM system and processes. Built accurate reporting and forecasting for sales, finance, partner, and product operations teams to solve a 15% gap in forecasted vs actual sales
Spearheaded company-wide change management process onto project management platform, including: quantitative and qualitative analysis of gap, identifying solution, project planning and management of 6 team members, executive team communication, technical implementation of processes across revenue and product operations teams, and continuous improvement. Transitioned client-facing and revenue operations into scalable and repeatable processes, accomplishing 100% adoption by 250 employees across 6 departments
Overhauled full life-cycle of client experience, resulting in 48% increase in client retention
Account Executive
Paro.io
11.2018 - 09.2019
Exceeded sales quota by 18% MoM managing full sales cycle
Strengthened strategies to shape and define customer acquisition strategy and sales operations, increasing direct sales from $90k to $123k/month
Business Development Representative
Pario.io
03.2018 - 11.2018
Developed new customer acquisition strategy to increase prospective customer pipeline by 28% MoM
Outperformed established quotas and standards across team of 13 BDRs
Outside Sales Representative
Banker's Life & Casualty
09.2016 - 02.2018
Established new accounts through cold calling and personal visits to potential customers.
Evaluated customer requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Analyst
SRAM
08.2015 - 08.2016
Analyzed data, resolved discrepancies and modeled information.
Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
Education
Bachelor of Science - Cellular & Molecular Biology
DePauw University
Greencastle, IN
05.2014
Involvement
Volunteer: Court Appointed Special Advocate, Volunteer: TedXBoulder Project Manager
Timeline
Business Solutions Architect
CIENCE Technologies
01.2020 - Current
Account Executive
Paro.io
11.2018 - 09.2019
Business Development Representative
Pario.io
03.2018 - 11.2018
Outside Sales Representative
Banker's Life & Casualty
09.2016 - 02.2018
Sales Analyst
SRAM
08.2015 - 08.2016
Bachelor of Science - Cellular & Molecular Biology