Years of professional experience
Hi, I’m
Stephanie Sleight
Millsboro,DE
Summary
Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Overview
19
Work History
Cape Medical Group
Medical Biller/Front Desk Receptionist
12.2021 - Current
Job overview
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Liaised between patients, insurance companies, and billing office.
- Handled account payments and provided information regarding outstanding balances.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
21st Century Oncology Corporate Headquarters
Appeals Representative
02.2018 - 04.2020
Job overview
- Entered appeal requests in appeals module.
- Examined case to initiate clinical review.
- Negotiated with insurance carriers to find mutually agreeable solutions for disputed claims, contributing to higher customer satisfaction levels.
- Liaised with healthcare providers and insurance carriers to gather necessary documentation for appeal cases, leading to more informed decision making.
- Improved customer satisfaction by efficiently handling and resolving appeals in a timely manner.
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Enhanced the accuracy of appeal decisions through thorough research and fact checking.
Lee Accident Care
Front Office Coordinator/Medical Biller
07.2017 - 12.2017
Job overview
- Responsible for invoicing patients for account balances
- Reviewed patient medical records and ensured accurate coding for billing
- Verified Patient Insurance (No fault) Geico, Allstate, Travelers, State Farm.
- Performed prior authorizations for patient services
- collected on patient accounts and accurately posted payments.
- Scheduled patient appointments
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Performance Chiropractic Clinic/ Premier Neuro Med
Medical Billing Specialist
04.2013 - 05.2017
Job overview
- Located errors and promptly refiled rejected claims.
- Processed vendor and supplier payments on weekly basis.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Used data entry skills to accurately document and input statements.
- Navigated payer websites to determine denial reasons
- Changed billing codes and resubmitted claims as necessary
- collected on patient accounts and accurately posted payments
Staten Island Physician Practice
Front Desk Coordinator
07.2005 - 01.2013
Job overview
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected room deposits, fees, and payments.
Education
Tottenville High SchoolStaten Island, NY
High School Diploma
Skills
- Payment Collection
- Correspondence
- Medical coding knowledge
- Management accounting
- Accounts receivable management
- Payment Processing
- Billing and Collection Procedures
Timeline
Medical Biller/Front Desk Receptionist
Cape Medical Group
12.2021 - Current
Appeals Representative
21st Century Oncology Corporate Headquarters
02.2018 - 04.2020
Front Office Coordinator/Medical Biller
Lee Accident Care
07.2017 - 12.2017
Medical Billing Specialist
Performance Chiropractic Clinic/ Premier Neuro Med
04.2013 - 05.2017
Front Desk Coordinator
Staten Island Physician Practice
07.2005 - 01.2013
Tottenville High School
High School Diploma
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