Stephanie Sloat
Greenville,TX
Summary
A versatile professional with a proven track record as a registered behavioral technician, phone banker, HVAC helper, premises technician, and assistant director at a preschool. I am eager to transition into nursing, combining diverse experiences in healthcare, customer service, technical expertise, and leadership. Possesses strong interpersonal skills, adaptability, and a compassionate approach to patient care. Committed to leveraging a multifaceted background to contribute to a dynamic nursing team, with a focus on continuous learning and delivering high-quality, patient-centered healthcare.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
Behavioral Transformations
Rockwall, TX
10.2019 - 04.2020
- Implemented Applied Behavior Analysis (ABA) therapy programs designed by Board-Certified Behavior Analysts (BCBAs) to address the individual needs of clients diagnosed with autism spectrum disorder (ASD) and other developmental disorders
- Conducted direct one-on-one therapy sessions with clients, utilizing behavior intervention techniques to teach and reinforce adaptive behaviors while minimizing maladaptive behaviors
- Collaborated closely with the multidisciplinary team, including BCBAs, speech therapists, occupational therapists, and parents, to ensure a comprehensive and integrated approach to client care
- Assisted in the assessment and ongoing data collection of client progress, maintaining detailed records and updating treatment plans based on observed behavior changes
- Participated in team meetings and case conferences to discuss individualized treatment plans, share insights, and contribute to the overall development of effective intervention strategies
- Participated in crisis intervention and de-escalation as needed, prioritizing the safety and well-being of clients and maintaining a calm and composed demeanor in challenging situations
- Demonstrated a commitment to ongoing learning and professional development through pursuit of additional certifications and training opportunities in the field of behavior analysis.
HVAC Helper
Service Contractors of Texas
Quinlan, TX
03.2019 - 10.2019
- Gained hands-on experience in handling and properly utilizing a variety of HVAC tools and equipment, ensuring their efficient and safe operation
- Maintained a neat and organized work environment by managing materials and tools required for HVAC projects, contributing to improved efficiency in daily operations
- Developed skills in documenting work activities, accurately recording details of installations, repairs, and maintenance tasks performed, aiding in comprehensive record-keeping
- Demonstrated commitment to safety protocols, adhering to company and industry guidelines to create a secure working environment for the team and clients
- Interacted professionally with customers, honing customer service skills and assisting in addressing client queries and concerns
- Exhibited physical fitness and adaptability by assisting in tasks such as lifting heavy equipment, working in confined spaces, and performing various physical duties associated with HVAC installations
- Contributed to a positive team dynamic by being a reliable and punctual team member, actively participating in team meetings, and following directions from experienced technicians.
Premises Technician
AT&T U-verse
Richardson, TX
10.2013 - 04.2015
- Worked collaboratively with fellow premises technicians, field supervisors, and customer service representatives to coordinate and streamline installation processes
- Participated in team meetings to discuss challenges, share best practices, and contribute to continuous improvement initiatives
- Followed safety protocols and guidelines to ensure a secure work environment
- Demonstrated a commitment to safety awareness and compliance with industry regulations
- Maintained accurate records of service calls, installations, and repairs
- Completed and submitted work orders, reports, and documentation in a timely and organized manner
- Diagnosed and resolved technical issues related to cable, internet, and phone services
- Utilized testing equipment and diagnostic tools to identify and correct faults, ensuring uninterrupted service for customers
- Adapted to changes in technology, procedures, and work schedules to meet the dynamic needs of the telecommunications industry
- Successfully handled a variety of tasks, from routine installations to complex problem-solving scenarios
- Conducted installation, maintenance, and repair of telecommunications equipment and services at residential and business premises
- Installed and configured broadband and television services, ensuring optimal performance.
Assistant Director/Teacher
Excel Private Preschool
McKinney, TX
08.2012 - 09.2013
- Maintained open and effective communication with parents and guardians
- Addressed inquiries, provided updates on their child's progress, and collaborated on strategies for child development and behavior management
- Worked closely with the director to create marketing materials and organize promotional events
- Ensured compliance with local, state, and federal regulations governing preschools
- Maintained accurate and up-to-date records related to licensing, staff qualifications, and health and safety protocols
- Developed and implemented age-appropriate, play-based curriculum to foster cognitive, social, and emotional development
- Designed engaging lesson plans and learning activities tailored to the needs and interests of the children
- Conducted regular parent-teacher conferences to discuss each child's progress, milestones, and areas for growth
- Collaborated with parents to develop individualized plans to support each child's development
- Prioritized the health and safety of children by implementing and enforcing hygiene practices, safety protocols, and emergency procedures
- Maintained a clean and organized classroom environment
- Engaged in continuous professional development, staying informed about best practices in early childhood education
- Attended workshops, conferences, and training sessions to enhance teaching skills.
Phone Banker
Wells Fargo & Company Inc
Westlake, TX
10.2010 - 04.2012
- Demonstrated a comprehensive understanding of the bank's products and services
- Effectively communicated features, benefits, and eligibility criteria to customers, contributing to increased customer satisfaction and product adoption
- Delivered exceptional customer service through inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information on banking products and services
- Proactively identified and resolved customer concerns, including account discrepancies, transaction inquiries, and service-related issues
- Collaborated with other departments to ensure timely and accurate issue resolution
- Applied consultative selling techniques to identify opportunities for cross-selling and upselling banking products, such as credit cards, loans, and savings accounts
- Consistently met or exceeded sales targets
- Managed high call volumes efficiently, maintaining a balance between speed and quality of service
- Utilized call scripts and system tools to streamline processes and ensure accurate and timely information delivery
- Maintained accurate and detailed records of customer interactions, including call summaries, issue resolution details, and any additional notes
- Contributed to the creation of a comprehensive customer database for reference and analysis
- Collaborated with team members and other departments to share information, best practices, and contribute to a positive and cooperative work environment
- Participated in team meetings and training sessions to stay updated on bank policies and procedures.
Telemarketer
Silverleaf Resorts
Arlington, TX
07.2008 - 10.2010
- Scheduled appointments for interested prospects to speak with senior sales representatives or attend product demonstrations
- Coordinated with the sales team to ensure seamless transitions between telemarketing and sales processes
- Acquired in-depth knowledge of the products or services being promoted
- Effectively communicated key features, benefits, and unique selling points to potential customers
- Initiated outbound calls to prospective clients, engaging in professional and persuasive communication to introduce products or services, generate interest, and qualify leads
- Cultivated positive relationships with potential clients, building rapport and trust over the phone
- Followed up with leads to nurture and convert them into customers
- Addressed objections and concerns effectively, turning potential objections into opportunities to showcase the value proposition of the product or service
- Generated and maintained detailed reports on call outcomes, including successful conversions, appointments scheduled, and reasons for unsuccessful calls
- Provided regular updates to management on performance metrics
- Ensured compliance with telemarketing regulations and privacy policies
- Obtained necessary consents for further communication and explained opt-out procedures to maintain regulatory compliance.
Education
Paris Junior College
Greenville, TX05-2022
High School Diploma -
Trinity High School
Euless05-2003
Some College (No Degree) -
Trinity Valley Community College
Terrell, TXSkills
- Charting and Clinical Documentation
- Patient Assessment
- Dedicated Team Player
- Task Delegation
- Regulatory Compliance
- Customer Service
Accomplishments
- Phi Theta Kappa Honor Society
Certification
- BLS Certification
References
References available upon request.
Timeline
Registered Behavioral Technician
Behavioral Transformations
10.2019 - 04.2020
HVAC Helper
Service Contractors of Texas
03.2019 - 10.2019
Premises Technician
AT&T U-verse
10.2013 - 04.2015
Assistant Director/Teacher
Excel Private Preschool
08.2012 - 09.2013
Phone Banker
Wells Fargo & Company Inc
10.2010 - 04.2012
Telemarketer
Silverleaf Resorts
07.2008 - 10.2010
Paris Junior College
High School Diploma -
Trinity High School
Some College (No Degree) -
Trinity Valley Community College
- BLS Certification
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