Stephanie Smiley
Anderson,IN
Summary
I am a hardworking Human Services Student. I am just a few months away from completing my Associate degree in General Studies, and I am also pursuing an AS in Human Services Social Work along with an Addictions Studies Certificate, which I expect to complete both by May 2024. Currently, I am working as an intern at Ivy Tech Community College, Anderson, IN, under the Assistant Director of Student Life and Wrap Around Services. My previous work history includes several entry-level jobs that have given me extensive experience in customer service. I believe that the skills from these experiences will transfer well and be helpful in the Human Services field. I am energetic, motivated and offer many strong skills that I think would be a great addition to your company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Student Intern
Ivy Tech Community College
08.2023 - Current
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Learned tenets of professional office behavior and thoughtful collaboration.
- Developed and maintained binders of community resources for student use.
- Organized data into spreadsheets for easy access.
- Provided administrative support to the assistant director on assigned tasks.
- Participated in brainstorming sessions to generate ideas for projects and events.
- Assisted with the Design of promotional materials and kept them up to date.
- Maintained records of activities related to various projects and events.
- Shadowed staff and learned advanced work.
- Helped staff members re-stock supplies and perform other administrative duties.
- Participated in meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Supported various program activities, assisting with administrative tasks.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Collaborated with other organizations to coordinate services and resources for students in need.
Manager
ARG
12.2014 - 02.2021
- Responsible for cash tills, safe deposits, and register sales
- Daily, Weekly and Period inventory counts
- Recruiting, training and supervising staff
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Handling customer enquiries and complaints
- Greeting and advising customers
- Problem solving
- Preparing reports for next days shift
- Handling administration and paperwork
- Making improvements to the running of the business and developing the restaurant.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Lead Bartender
Aramark
05.2006 - 11.2014
- Maintained a spotless, fully stocked bar and kept it organized and supplied with bar essentials, garnishes and liquor
- Performed daily transactions and tracked sale trends
- Gained extensive knowledge in a wide selection of fine wines and liquors
- Recruited and trained bartenders and barbacks
- Tallied and reported inventory of liquor, beer and supplies for reorder
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service
- Maintained a safe working and guest environment to reduce the risk of accidents and injuries
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within.
Education
Eliza Hendricks
Indianapolis, INAssociate of Science - Social Work
Ivy Tech Community College
Anderson, IN05.2024
Technical Certificate - Addiction Studies
Ivy Tech Community College of Indiana
Anderson, IN05.2024
Associate's degree - General Studies, General
Ivy Tech Community College
Anderson, IN12.2023
Skills
- Fast Learner
- Experience with Public Speaking
- Strong Academic Record
- Critical Thinking and Problem-Solving
- Outstanding Verbal and written Communication Skills and Phone Etiquette
- Great Interpersonal and Social Skills
- Client Oriented
- Supportive and Compassionate
- Team player and Collaborator
- Spreadsheet and Data Tracking Experience
- Documentation and Recordkeeping
- Supply Restocking and Inventory Tracking
- Presentations and Project Support
- Tech-Savvy/Computer Skills
Certification
Billing (5 years)
Customer Service (10+ years)
Data Entry (10+ years)
Employee Relations (10+ years)
Filing (10+ years)
Inventory Management (10+ years)
Management (10+ years)
Receptionist (6 years)
Sales (10+ years)
Training (6 years)
Team Building (10+ years)
Answering Phones (10+ years)
Bartending
Supervising Experience
Timeline
Student Intern
Ivy Tech Community College
08.2023 - Current
Manager
ARG
12.2014 - 02.2021
Lead Bartender
Aramark
05.2006 - 11.2014
Eliza Hendricks
Associate of Science - Social Work
Ivy Tech Community College
Technical Certificate - Addiction Studies
Ivy Tech Community College of Indiana
Associate's degree - General Studies, General
Ivy Tech Community College
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