Stephanie Hancock

As a Dispatcher:

• Used multi-line phone system
• 911 Calls,
• Multiple deputies, direct officers to calls,
• Enter and remove warrants from NCIC.

Support Clerk:

• (Front)multi-line phone system;
• Direct incoming calls to correct department,
• Issue pistol permits,
• Handle money in and out for permits,
• Assist public with kiosks;
• Directing them to officers for reports,
• Direct them to clerk for background checks, etc.
• (Back) Maintain offices Continuing Education Credits (CEU),
• Work with AELECTS/APOST for registering applicants for academy,
• Assist with background checks for public, military and other offices,
• Maintain inmate files,
• Handle all office money deposits.

• Assisted disabled clients to support independence and well-being.
• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
• Developed rapport to create safe and trusting environment for care.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted with daily living activities, running errands, and household chores.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Recorded status and duties completed in logbooks for management.
• Monitored clients' overall health and well-being and noted significant changes.

• Multi task between computer screens, emails, chats, and reports.
• Assist techs with jobs, activating equipment, assigning jobs from one tech to another
• Work closely with Comcast.
• Calling customers to ensure everything is in proper and working order.
• Relaying reports and information to supervisors as necessary.
• Assisting techs during jobs and assigning jobs.

• Run register, assist customers, count tills and safe, fill out paperwork, stock and clean.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Counted registers and cleaned and secured shop at end of shift.
• Developed professional relationships to improve retention of key customers.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Trained team members in successful strategies to meet operational and sales targets.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.