Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Stephanie Smith

Satsuma,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

25
25
years of professional experience

Work History

Customer Service Specialist

TTEC
04.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Handled customer inquiries and suggestions courteously and professionally.

Assistant Manager

Circle K Corp.
01.2016 - 09.2020
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Increased sales revenues by 21% over 9 months by promoting complementary products and educating customers about store promotions.

CSR

PRC Alorica
12.2005 - 12.2009
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Assistant Manager

Sunoco Service Station
12.2004 - 11.2006
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Store Manager

Handy Way
03.1998 - 11.2004
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Created work schedules according to sales volume and number of employees.

Education

No Degree - Travel Industries

Horry-Georgetown Technical College
Conway, SC

Associate of Science - Certified Nursing Assistant

Express Training Services
Gainesville, FL
07.2012

High School Diploma -

Duncan U. Fletcher High School
Neptune Beach, FL
06.1980

Skills

  • Process Optimization
  • Conflict Mediation
  • Patient Reimbursements
  • Process Transactions
  • First-Tier Technical Support
  • Benefits Explanations
  • Order and Refund Processing
  • Customer Relations
  • Good Communication Skills

Additional Information

I am an avid animal rescuer. I support many local rescues with volunteering, transporting, fostering and donations. I currently have 3 rescue dog fails of my own and 14 cats 6 of which are kittens I am fostering until they are adopted.

Timeline

Customer Service Specialist

TTEC
04.2021 - Current

Assistant Manager

Circle K Corp.
01.2016 - 09.2020

CSR

PRC Alorica
12.2005 - 12.2009

Assistant Manager

Sunoco Service Station
12.2004 - 11.2006

Store Manager

Handy Way
03.1998 - 11.2004

No Degree - Travel Industries

Horry-Georgetown Technical College

Associate of Science - Certified Nursing Assistant

Express Training Services

High School Diploma -

Duncan U. Fletcher High School

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Stephanie Smith