Stephanie Smith
Atlanta,GA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
22
22
years of professional experience
Work History
IDTVA Supervisor
Internal Revenue Service, IRS
01.2023 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
IRS Information Systems
Internal Revenue Service, IRS
11.2001 - 11.2023
- Conducted comprehensive system audits on regular basis.
- Managed development of system protocols to deliver complete and persistent data set.
- Stayed updated on emerging technologies by attending industry conferences and workshops; applied these learnings to enhance company systems.
- Maintained thorough documentation of all information systems activities, making it easy to track changes over time.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Oversaw implementation and application of SaaS tools across entire company system.
- Enhanced system performance by implementing routine maintenance and updates on information systems infrastructure.
- Identified copious staff skills advancement opportunities across all company departments.
- Monitored performance metrics, identifying trends and patterns that informed strategic decision-making for IT resource allocation.
- Developed contingency plans to minimize potential risks associated with data loss, cyberattacks, or system failures.
- Refined existent IT policy and guidelines company-wide, resulting in 10% fewer incident reports.
Lead Contact Representative
Internal Revenue Service, IRS
11.2011 - 05.2014
- Provided constructive feedback to team members, promoting personal growth and professional development within the department.
- Demonstrated exceptional problem-solving skills, resolving complex customer issues with professionalism and empathy.
- Facilitated open lines of communication between management and staff members to foster a collaborative work environment conducive to success.
- Boosted customer satisfaction by addressing inquiries and resolving issues efficiently.
- Served as a knowledgeable resource for both colleagues and customers, providing expert guidance on company policies and procedures.
- Evaluated existing processes and systems, recommending improvements that increased efficiency within the department.
- Maintained detailed records of customer interactions, ensuring accurate documentation and tracking of all requests.
- Contributed to the development of departmental goals and objectives, aligning individual efforts with company-wide initiatives.
- Reduced response times by implementing efficient call handling strategies that expedited issue resolution.
Education
High School Diploma -
West Fulton High School
Atlanta, GA05.1982
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Discipline
- Staff Development
- Processes and procedures
- Excellent Communication
- Time Management
- Attention to Detail
- Decision-Making
- Organizational Skills
Timeline
IDTVA Supervisor
Internal Revenue Service, IRS
01.2023 - 01.2024
Lead Contact Representative
Internal Revenue Service, IRS
11.2011 - 05.2014
IRS Information Systems
Internal Revenue Service, IRS
11.2001 - 11.2023
High School Diploma -
West Fulton High School