Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Smith

Spring Run,PA

Summary

Dynamic leader with a proven track record at Big Lots, enhancing store operations and elevating customer service standards. Excelled in training and mentoring, significantly improving team performance and customer satisfaction. Expert in inventory management and store merchandising, driving sales growth and minimizing shrinkage. Renowned for exceptional problem-solving and team leadership skills, fostering a collaborative and efficient workplace environment.

Overview

33
33
years of professional experience

Work History

Store Manager/District Training Manager

Big Lots
02.1992 - Current
  • Oversaw daily operations to guarantee efficient store functioning.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Ensured optimal product levels and managed inventory controls for merchandise.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Directed training programs and development paths for managers and supervisors.

Education

Bachelor Of Science - Accounting

Shippensburg University of Pennsylvania
Shippensburg, PA
05.1998

Skills

  • Customer service
  • Problem-solving
  • Customer Interaction
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Work Planning and Prioritization

Timeline

Store Manager/District Training Manager

Big Lots
02.1992 - Current

Bachelor Of Science - Accounting

Shippensburg University of Pennsylvania

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Stephanie Smith