Stephanie Smith
Human Services
Norwich,NY
Summary
Compassionate professional in community and social services, highly productive and efficient in task completion. Possess specialized skills in crisis intervention, program development, and stakeholder engagement. Excel at communication, empathy, and problem-solving to drive positive outcomes and support community well-being.
Overview
22
22
years of professional experience
Work History
Day Care Provider
Ashley Whitmarsh
Norwich, NY
08.2015 - Current
- Demonstrated patience while working with young children who may have difficulty following directions or expressing themselves clearly.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Managed snack time by ensuring healthy options were available while encouraging proper nutrition habits among the students.
- Dressed children and changed diapers.
- Assisted in potty training children while providing positive reinforcement when successful.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Provided additional support for special needs children including those with physical or mental disabilities.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Assisted children in development of social, communication and problem-solving skills.
- Provided nurturing and appropriate environment for children of various ages.
- Managed multiple tasks simultaneously while demonstrating excellent time management skills.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Intervened quickly and appropriately when issues between children arose using positive behavior management techniques.
- Developed and enforced positive strategies to encourage good behavior.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Supervised children during outdoor playtime to ensure safety at all times.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Communicated with parents about daily activities and any concerning behaviors.
- Observed behavioral issues to alert parents or guardians.
- Enforced rules to teach good manners and maintain safe environment.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Adhered to strict confidentiality policies when discussing any information related to the children or families enrolled in the program.
- Monitored playground areas for potential hazards such as broken glass or dangerous debris.
- Observed each child's individual needs and provided appropriate support accordingly.
- Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Employed positive guidance strategies to encourage children and improve behavior.
DDSCTA
Broome Developmental Center
Norwich, NY
11.2023 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed household errands and other essential duties.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Provided care for developmentally disabled individuals in a secure facility.
- Ensured a clean work environment in compliance with DOH standards.
- Prepared meals for multiple days, ensuring quality and consistency.
- Provided a safe environment for clients to express themselves in more stable ways.
- Maintained up-to-date documentation to enhance client support in behavior support plans.
- Distributed medications and administered first aid as necessary.
- Supervised individuals requiring one-to-one support continuously.
- Instructed individuals with developmental disabilities in task completion to enhance their independence.
- Operated state vehicles to transport individuals to necessary destinations.
Residential Aide
Catholic Charities
Norwich, NY
09.2014 - 02.2015
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Assisted residents with daily living activities such as bathing, dressing, and grooming.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Planned optimal meals based on established nutritional plans.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Participated in team meetings with other residential aides discussing resident care plans.
- Read and recorded temperature, pulse and respiration.
- Encouraged independence among residents through assisting them in developing self-care skills.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Prepared meals for residents according to dietary restrictions and preferences established by physician or nurse practitioner.
- Transported residents to appointments or other destinations using wheelchair-accessible van or personal vehicle.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Observed signs of potential health issues and reported them to supervisor immediately.
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Performed basic first aid when needed or requested.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Home Health Aide
RCIL
Norwich, NY
11.2004 - 08.2005
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Recognized emergency situations and implemented appropriate procedures.
- Checked patients' pulse, temperature and respiration.
- Participated in developing individualized care plans based on medical orders and assessments.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Assisted clients with bathing, dressing and incontinence care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided patients and families with emotional support and instruction.
- Managed patient transportation and appointment scheduling.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Assisted with client personal care needs to foster independence and well-being.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Provided entertainment and companionship through conversation, reading, and board games.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Assisted clients with proper exercises and rehabilitation.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Improved patient outlook and daily living through compassionate care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
In-Home Nanny
Brenda Williams
Oxford, NY
08.2002 - 09.2004
- Collaborated with parents to establish and adjust behavior management strategies.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Ensured physical and social well-being of each child.
- Provided comfort when needed through hugs or words of encouragement.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Transported children to and from school, extra-curricular activities and play-dates.
- Facilitated outdoor and physical activities to promote healthy lifestyles.
- Assisted with homework and educational activities to support academic achievement.
- Provided guidance and discipline in line with parental values and expectations.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Organized age-appropriate educational activities to stimulate learning and development.
- Provided direct-care services for children of varying ages.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Encouraged good manners among children by modeling appropriate behavior.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Provided compassionate care for a terminally ill cancer patient during their final years.
- Supported the care of a child with severe mental and psychological challenges.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Activities leadership
- Early education
- Social and academic development
- Structured activity planning
- Educational concept explanations
- Health and safety
- Social development
- Early childhood development
- Activities planning
- Care planning
- Classroom instruction
- Recreational supervision
- Childcare
- Security control
- Group leadership
- Care management
- Child development support
- Housekeeping
- Child safety procedures
- Hygiene and cleanliness
- Reading skills
- Infection control
- Safety awareness
- Group management
- Emotional development
- Meal preparation
- Child development knowledge
- Sanitation
- Observation and assessment
- Special needs experience
- Personal hygiene assistance
- Dietary requirements
- Behavior management techniques
- CPR training
- Record keeping requirements
- Age-appropriate activities
- Patience and empathy
- Positive reinforcement
- Lesson plan development
Timeline
DDSCTA
Broome Developmental Center
11.2023 - 10.2024
Day Care Provider
Ashley Whitmarsh
08.2015 - Current
Residential Aide
Catholic Charities
09.2014 - 02.2015
Home Health Aide
RCIL
11.2004 - 08.2005
In-Home Nanny
Brenda Williams
08.2002 - 09.2004
Bachelor of Science - Psychology
Southern New Hampshire University
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