Stephanie Smith
Sutherlin
Summary
A versatile administrative professional with a diverse background in office roles. Proficiency in customer service, basic accounting tasks, confidentiality, document management and data entry. Readily adaptable to various office environments and capable of quickly learning new systems. A strong work ethic and proven ability to prioritize multiple tasks efficiently.
Overview
35
35
years of professional experience
Work History
Bookkeeper/Secretary
New Hope Fellowship
03.2023 - 01.2025
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Input financial data and produced reports using Software.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
HR Director
Umpqua Dairy Products
04.2007 - 01.2022
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
- Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
- Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
- Invested in professional development opportunities for the HR team, fostering continuous learning and improvement.
- Established strong relationships with both employees and management teams, fostering a collaborative work environment.
- Facilitated regular communication channels between management and employees to promote transparency and engagement.
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Educated employees on company policy and kept employee handbook current.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Business Services Coordinator
Umpqua Training and Employment
07.2001 - 03.2007
- Improved client satisfaction by providing exceptional customer service and promptly addressing concerns.
- Implemented data-driven approaches to optimize business processes, leading to increased efficiency and effectiveness.
- Enhanced communication between departments with regular meetings and progress reports, fostering a collaborative work environment.
- Oversaw budget planning and financial reporting, maintaining accurate records and identifying areas for cost reduction.
- Developed strategic plans and initiatives.
- Represented company at conferences and seminars to boost outreach.
HR Manager
Dee's Markets
07.1990 - 07.2001
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Education
Some College -
Umpqua Community College
Roseburg, ORSkills
- Proactive and Self-motivated
- Handling confidential materials
- Relationship building
- Critical thinking
- Data inputting
- Exceptional organization
- Customer relations
- Confidential document control
- Business development
- General ledger maintenance
- Transaction entry
Timeline
Bookkeeper/Secretary
New Hope Fellowship
03.2023 - 01.2025
HR Director
Umpqua Dairy Products
04.2007 - 01.2022
Business Services Coordinator
Umpqua Training and Employment
07.2001 - 03.2007
HR Manager
Dee's Markets
07.1990 - 07.2001
Some College -
Umpqua Community College
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