Stephanie Smith

position supervises the activities of Food Service staff and inmates in the preparation and serving of meals to the population ensuring compliance with all policies. Manages operations to ensure compliance with health and safety standards and security regulations. Responsible for budgeting, procurement, food storage, timekeeping and schedule management.

• Provided direction and supervision of staff members, including hiring, training and evaluating performance.
• Assisted in developing and implementing food service policies, procedures, and standards.
• Organized daily operations of the kitchen or other food service areas.
• Resolved inmate complaints in a professional manner while adhering to company policies.
• Inspected preparation area regularly to ensure proper hygiene protocols were followed.
• Reviewed invoices from suppliers against purchase orders prior to approving payments.
• Maintained records regarding employee attendance, payroll information, purchasing data.
• Managed budgets for food services departments while controlling costs and maximizing profits.
• Prepared monthly schedules for kitchen staff and inmates.
• Monitored ordering levels to maintain adequate stock levels while avoiding overstocking or shortages.

Position supervises the activities of Food Service staff and inmates in the preparation and serving of meals to the population ensuring compliance with all policies. Manages operations to ensure compliance with health and safety standards and security regulations. Responsible for budgeting, procurement, food storage, timekeeping and schedule management.

• Provided direction and supervision of staff members, including hiring, training and evaluating performance.
• Assisted in developing and implementing food service policies, procedures, and standards.
• Organized daily operations of the kitchen or other food service areas.
• Resolved inmate complaints in a professional manner while adhering to company policies.
• Inspected preparation area regularly to ensure proper hygiene protocols were followed.
• Reviewed invoices from suppliers against purchase orders prior to approving payments.
• Maintained records regarding employee attendance, payroll information, purchasing data.
• Managed budgets for food services departments while controlling costs and maximizing profits.
• Prepared monthly schedules for kitchen staff and inmates.
• Monitored ordering levels to maintain adequate stock levels while avoiding overstocking or shortages.

Clerical and administrative support to the Food Services Department within a major Correctional Center. Maintains filing systems, copies and distributes materials, and purges inactive files. Performs keyboarding duties, entering data into forms, documents, and agency data systems. Produces administrative reports and correspondence. I also did the following:

• Managed daily Food Cost log sheet
• Inmate Pay
• Over See the inmates, made sure they had the right seasonings and ingredients for meals
• Created staff menu
• kept up the inmate folders
• Worked with the Director on Menu preparation
• Food Service Inventory
• Assist on the floor where is needed

Provide administrative and clerical support for the Buildings and Grounds Department in support of the unit and agency mission. I update and maintains records, files and automated databases. Prepares copies of relevant documentation, emails documentation and answers telephone calls. I provide a high level of quality customer service and administrative support to include word processing, filing and all other related duties in this professional office setting. I efficiently prioritize my work flow, meet deadlines and complete tasks in a prompt manner. I have the capacity to communicate with customers, orally and written with employees, and other individuals to answer questions, disseminate or explain information in an attentive and courteous manner. I work independently as well as in a team environment daily. Promoting positive change consistent with FCCW’s healing environment initiative in all forms of communication. Prioritize work, meet deadlines and complete tasks in a timely manner. When receiving calls from other departments, if they have maintenance problems such as: heating, air, electrical, plumbing, water and locks. I report it to my supervisor or call that trade’s person directly to alert of the problem. I am the point of contact person when the supervisor is not present. I provide data entry on a daily basis in multiple databases in my current role as the program support tech for buildings and grounds department at Fluvanna Correctional Center. The administrator for the Total Maintenance System (TMS) ensuring all reports, documentation associated with that work orders, or material is received in the system as completed. Making sure all purchase order are uploaded into TMS in a timely manner.

Keeping all purchase orders documents for the superintendent’s credit card. Keeping the credit card log. Making sure the log has all the correct information such as: invoices number, vendor, description, account codes, amount charged, date received and amount charged. Make sure the credit card reconciliation is turned in the business office on time. Supply supporting documents that is needed or make inventory adjustments.. Using the Eva system to receive all the materials that is purchase for B & G. Having working knowledge of state procurement methods and applicable purchasing regulations. Work closely with Business Office, with orders, vendors, material, purchase orders, receivers and dates. I demonstrate the preparedness and skill to set up and maintain automated and manual filing systems. I make sure the correct documentation is collected for the mandatory folders and uploaded to the shared drive. Updates and maintain current employee personal/contact information and on-call roster if there are any changes.

Maintain an all chemicals and SDS sheets for ALL the chemicals used by the Building and Grounds Department staff. Submit for approval Memo for contractor that need to enter the facility. (Escorted by a staff member) As well as a signed copy of the PREA forms for Audit purposes. Keep up with the ordering of cleaning supplies to help maintain the sanitation of the department, using the Inventory Request System. Order all office supplies.

I run VCIN for new Contractors.

• Filing, Faxing, answering phone, Signing contract, DMV paperwork tags and Title work, Collection, REPO Orders, Filed insurance claims, Notary, Customer Service, Managing the front Office, Word and Excel, Cash Handling, Customer Complains
• Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.

• Merchandising, Customer Service, Cash Handling, Setting Floor Plans
• Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
• Organized displays according to company standards and specifications.
• Assisted customers with locating desired items within store locations.
• Maintained a clean and organized work environment at all times.
• Performed regular price checks on select items throughout the store location.
• Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.

• Provided information about hotel amenities, services, and local attractions.
• Inputted guest information into computer system accurately and securely.
• Verified accuracy of room rates and other charges during check-in process.
• Ensured that all safety regulations were followed according to company standards.
• Addressed customer needs in a timely manner.
• Managed cash drawer responsibly throughout shift.
• Provided excellent customer service while upholding company policies.
• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Assisted with check-in and check-out procedures for guests.
• Processed payments accurately and efficiently.
• Resolved customer complaints promptly and courteously.