Stephanie Smith
Washington,DC
Summary
Dynamic Employment Navigator with a proven track record at Veterans on the Rise, excelling in job development and employer outreach. Expert in individualized service planning and resume writing, successfully matching clients to suitable positions. Recognized for enhancing client confidence through effective training coordination and motivational strategies, leading to improved job retention outcomes.
Overview
16
16
years of professional experience
Work History
Employment Navigator FRSP
Veterans on the Rise
11.2024 - Current
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Maintained records of consumer employment activity such as potential and current employers.
- Matched clients to open positions based on skills and work requirements.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Led job readiness and career-building workshops to uplift client confidence.
- Recognized client employment barriers and devised strategies to resolve.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Conducted employer and community organization outreach to promote employment services.
- Facilitated job fairs and industry events to build employment networks.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
FRSP Case Manager
Veterans on the Rise
03.2023 - 10.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Program Assistant
Catholic Charities
06.2020 - 03.2023
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of day program and associated activities.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted shelter clients with day to day support.
- Part time position
Housing Specialist
Pathways To Housing Dc
04.2021 - 04.2022
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
- Helped clients find permanent or temporary housing.
Data Entry Clerk
Catholic Charities
01.2020 - 04.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Office Billing Manager
Billing Associates
02.2009 - 12.2019
- Managed the accounts receivable process, ensuring prompt payments from clients and minimizing outstanding balances.
- Mentored junior staff members, providing guidance on best practices in billing management and fostering professional development.
- Created a culture of continuous improvement within the department, encouraging feedback from staff members to identify areas for growth or change.
- Increased revenue collection rates through diligent follow-ups with clients and negotiation of payment plans.
- Developed comprehensive financial reports to support executive decision-making, analyzing data for trends and insights.
- Reduced errors in financial records by implementing a meticulous auditing process and training staff on best practices.
- Assisted with the development of company-wide financial strategies, contributing valuable insights and ensuring alignment with overall business objectives.
- Implemented a thorough documentation process to maintain accurate records and facilitate audits by external parties.
- Conducted regular performance evaluations for team members, setting goals for professional growth while recognizing achievements along the way.
- Implemented cost-saving measures by identifying areas of inefficiency within the billing process and proposing solutions.
- Established strong relationships with clients, building trust through transparency in billing procedures and prompt resolution of issues.
- Managed vendor relationships, negotiating favorable payment terms and ensuring timely payments to maintain positive working partnerships.
- Enhanced billing accuracy by implementing an efficient invoicing system and conducting thorough invoice reviews.
- Collaborated with cross-functional teams to enhance overall business performance, addressing any discrepancies or concerns proactively.
- Optimized cash flow by consolidating invoices, improving payment terms, and effectively managing credit control processes.
- Improved interdepartmental communication by hosting frequent meetings with various department heads to align objectives related to financial goals.
- Maintained compliance with industry regulations, staying up-to-date on changes in laws and policies affecting billing procedures.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Conducted performance reviews and implemented improvement plans.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Utilized financial software to prepare consolidated financial statements.
Education
Business Administration And Management
Howard University
Washington, DC05-1988
Skills
- Job development
- Employer outreach
- Community collaboration
- Training coordination
- Workforce development
- Individualized service planning
- Program goals
- Employment barriers identification
- Career pathway guidance
- Job readiness evaluation
- Job retention support
- Career assessment
- Disability services
- Employer matching
- Case management
- Soft skills training
- Resume writing
- Resource development
- Referral coordination
- Interview coaching
- Motivational strategies
- Networking strategies
- Job accommodations
- Employment counseling
- Job placement
- Conflict resolution
- Relationship building
- Applicant qualification
- In-person and telephone interviewing
- Training and mentoring
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork from home option4-day work weekTeam Building / Company RetreatsCareer advancementPersonal development programsCompany CultureFlexible work hoursStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsPaid time offTimeline
Employment Navigator FRSP
Veterans on the Rise
11.2024 - Current
FRSP Case Manager
Veterans on the Rise
03.2023 - 10.2024
Housing Specialist
Pathways To Housing Dc
04.2021 - 04.2022
Program Assistant
Catholic Charities
06.2020 - 03.2023
Data Entry Clerk
Catholic Charities
01.2020 - 04.2021
Office Billing Manager
Billing Associates
02.2009 - 12.2019
Business Administration And Management
Howard University
Similar Profiles
ARYA RAJPARAARYA RAJPARA
NA at Rise Against Hunger Rise Against HungerNA at Rise Against Hunger Rise Against Hunger
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Blair LalorBlair Lalor
Administrative Assistant at Palm Beach Soccer AcademyAdministrative Assistant at Palm Beach Soccer Academy
Jae'la RowlesJae'la Rowles
Administrative Support Assistant at United States Marshals ServiceAdministrative Support Assistant at United States Marshals Service