Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Smith

Jacksonville,NC

Summary

Experience Manager with nearly 10 years in customer service and sales, specializing in register POS systems and inventory management. Proven ability to lead teams, support personnel, and build strong customer relationships. Demonstrates exceptional communication skills and remains composed under pressure while meeting deadlines. Highly motivated and adaptable, with a strong work ethic and a commitment to tackling new challenges.

Overview

22
22
years of professional experience

Work History

Experience Manager

Mccs Camp Lejeune- New River POC: Teresa Coston
Jacksonville, NC
07.2025 - Current
  • Manage military clothing and alterations shop operations at Camp Johnson Marine Mart.
  • Coordinated with store staff to tailor alteration services based on customer needs and preferences while managing rush orders.
  • Resolved customer complaints related to alteration services in an efficient manner.
  • Executed operational procedures for Navy's Field Med, confirming precision in inventory management and transaction accuracy.
  • Coordinate with the POC to expedite the processing of class 604 paperwork, ensuring deadlines are met.
  • Coordinate with the warehouse, buyers, instructors, and staff to facilitate a smooth operational flow for the upcoming Field Med.
  • Manage schedules for directs while processing leave requests, doctor appointments, and requested days off.
  • Executed and upheld procedures with the SCO (self-checkout) system to guarantee ongoing delivery of world-class customer service.
  • Monitored inventory of non-alcoholic items to guarantee Camp Johnson retains a 10-day supply on hand, while coordinating with vendors and the store's Material Handler to ensure order accuracy.

NF3 Experience Manager

Mccs Camp Lejeune-New River POC: Kathryn Gober
Jacksonville, Nc
12.2024 - 02.2025
  • I worked at Courthouse Bay Marine Mart.
  • Oversaw daily operations of the store to ensure compliance with company standards and protocols.
  • Assisted in budgeting processes by analyzing expenses and resource needs for the 2026 store budget.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with Medal of Honors to ensure timely processing of customer medal orders.
  • Partnered with Model Cleaners to ensure the timely delivery of military uniforms, meeting customer satisfaction standards.
  • Coordinated efforts with customers, store staff, and cleaners for prompt replacement of damaged or missing uniforms
  • Observed and led coaching and counseling meetings to resolve conflicts between team members in an effective manner.
  • Conducted quarterly and yearly performance reviews for employees to identify areas of improvement.
  • Orchestrated efforts across multiple stores in the cluster to guarantee effective staffing solutions.
  • Coordinate with stores within the cluster to maintain sufficient product supply for customer demands.
  • Trained key holders on opening and closing procedures for the new AS6 POS system.
  • Trained employees on new processes for the AS6 POS system.
  • Developed comprehensive step-by-step directions for online Coca-Cola ordering to enhance process efficiency for all users.
  • Produced the End of Year review PowerPoint presentation for HWY 172, alongside the Store and Cluster Manager. Developed proficiency in generating precise reports using Cognos. Facilitated data collection for insightful performance metrics while delivering presentations to upper management.

NF3 Experience Manager (not to exceed a year)

Mccs Camp Lejeune-New River POC: Kathryn Gober
Jacksonville, North Carolina
02.2024 - 12.2024
  • Key holder
  • Trained new employees on operational procedures and customer service standards.
  • Resolved escalated customer complaints promptly to achieve satisfactory outcomes.
  • Collaborated with team members to identify improvement areas in customer experience.
  • Monitored employee productivity, providing constructive feedback and coaching where necessary.
  • Mentored junior team members while managing employee relationships effectively.
  • Guided subordinates on job duties and responsibilities to enhance performance.
  • Addressed punctuality and absenteeism issues through consistent attendance monitoring.
  • Partnered with store manager to design and deploy innovative process for 604 military clothing appointments serving engineering students at Courthouse Bay.

NF2 EXPERIENCE SPECIALIST

Mccs Camp Lejeune POC: Robert Wadleigh
Jacksonville, NC
05.2021 - 02.2024
  • I worked at MAG 29 Marine Mart.
  • Key holder.
  • Responsible for developing weekly schedules for employees.
  • Timekeeper access.
  • Facilitated customer requests and addressed inquiries to enhance overall experience.
  • Completed day-to-day duties accurately and efficiently while working independently.
  • Identified the needs of customers promptly and efficiently, and ordered the products that were requested for the business to carry.
  • Operated cash office.
  • Operated the manager's desktop.
  • Built and maintained relationships with vendors, customers, and all entities I came in contact with during my daily duties.
  • Worked with the PMO to ensure that procedures were being followed for parking issues.
  • Maintained a well-stocked and organized sales floor with the latest merchandise to drive and sustain sales.
  • Audited supplier invoices for accuracy prior to updating and submitting.
  • Maintained accurate records of invoices for processing and research for discrepancies.
  • Investigated discrepancies between the actual and expected stock levels using the program Rima, and quickly remedied those issues.
  • Utilized inventory adjustment forms to rectify inventory discrepancies, aligning records with actual on-hand product counts.
  • Oversaw mapping of store inventory flow and placement of corresponding number tags.
  • Organized and labeled products efficiently to ensure an accurate inventory.
  • Utilized managers' desktop and Cognos to analyze employee price override discrepancies.
    Developed an Excel report detailing top 25 price overrides per week, including rationale.
    Delivered documentation to higher management for oversight and decision-making.
  • Partnered with management to review sales reports and transactions, conducting investigations into potential card fraud cases
  • Compiled and submitted end-of-month inventory details for food bar items.
  • Recorded sales and survey data for food bar item while assessing stores' P&L sales.
  • Collaborated with RVAN to ensure proper disposal of survey items and remove from inventory.
  • Coordinated with RVAN throughout inventory to confirm all precount sheets were tallied
  • Examined inventory variance reports to address discrepancies that required modification.
  • Maintained proper cash safe procedures, with safe count slips and register detail tapes.

Temp NF2 Experience Specialist

Mccs Camp Lejeune POC: John Causey/Robert Wadleigh
Jacksonville, NC
09.2020 - 05.2021
  • I worked at New River Exchange and Mag 29 Marine Mart.
  • Operated point of sale equipment to process customer transactions and handle cash management.
  • Trained new sales staff on effective service techniques and operational procedures.
  • Maintained awareness of store promotions and updated payment policies to enhance customer experience.
  • Managed cash office operations, ensuring accurate financial reporting and security compliance.
  • Utilized RPOS register system for efficient processing of payments and issuing receipts.
  • Answered incoming calls, providing detailed information on products, services, and store hours.
  • Generated RIMA reports from IBIS to analyze sales performance trends.
  • Cultivated strong relationships with peers and management to achieve shared operational goals.

NF1 Sales Associate

Mccs Camp Lejeune- New River POC: John Causey
Jacksonville, NC
08.2019 - 09.2020
  • I worked at New River Exchange.
  • I worked in the Consumables department.
  • Stocked shelves and organized displays to focus customers' attention on specific items.
  • Used RIMA to ensure product integrity.
  • Used 5S to properly sort and organize products on the sales floor and backstock.
  • Recommended merchandise to customers based on their needs and preferences.
  • Performed new POG changes, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Product knowledge on HBA, consumables, and liquor items.
  • Broke down pallets of new merchandise from RDC, and restocked shelves.
  • Knowledge and experience in ordering McClain orders, such as tobacco, dry grocery, and cooler/freezer items.
  • Knowledge of vape pricing, tagging, and product descriptions.
  • Worked on front-line registers.
  • Used the RPOS register system to ring up customer purchases, process payments, and issue receipts.
  • Processed returned items in accordance with store policy.
  • Met or exceeded KIN targets on a consistent basis.
  • Informed customers about the MCX Star Card credit card and its benefits.
  • Informed customers about MCX loyalty programs: Star Student, Baby & Me, our Extreme Value items, 1,775 items, and exchange select products.
  • Have a food handler's certificate.
  • Worked at Food Bar.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Maintained a clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established regulatory guidelines.
  • Trained new sales employees on effective sales, service, and operational strategies to maximize team performance, whether it was in consumables or on the front line.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Sales Associate

MCCS Quantico, Quantico Va
Quantico, VA
12.2018 - 06.2019
  • Served as primary opener for jewelry department at MCCS Quantico.
  • Achieved proficiency in selling Exchange Protection Plans, processing returns, and executing price matches.
  • Handled Pandora; organized new planogram trays and displayed merchandise.
  • Maintained up-to-date knowledge of promotions, exchange guidelines, and payment policies.
  • Accomplished tasks independently, requiring no follow-up or supervision from management.
  • Provided informative customer service, assisting in product selection based on emerging trends.
  • Utilized upselling techniques during product consultations to maximize sales opportunities.
  • Assisted customers in locating jewelry items and checking inventory across locations.

Homemaker
04.2006 - 12.2018

Retail Associate

Mervyn’s Department Store
Upland, CA
09.2003 - 04.2006
  • Executed nightly inventory and secured storage of products in jewelry department while managing register operations.
  • Facilitated unloading, inventory, and restocking of products for women’s and jewelry departments.
  • Ensured accountability for all products processed through fitting room and cashier functions for women’s department.
  • Maintained proper stock levels in women’s department to enhance shopping experience.
  • Updated price signage for jewelry and women’s departments on a weekly basis to ensure accuracy.
  • Achieved Employee of the Month recognition and received multiple customer commendations for service excellence.
  • Adapted quickly to various departmental responsibilities, demonstrating versatility and efficiency.
  • Cultivated friendly, customer-centric environment on sales floor to support client satisfaction.

Education

Mount San Antonio Community College
Walnut, CA
2005

High School Diploma - General Education

Chaffey High School
2003

Skills

  • AS6 POS system knowledge
  • Inventory management
  • Stock replenishment
  • Sales strategies
  • Upselling techniques
  • Supervision and leadership
  • Food handling (5-year supervisor food handlers class)
  • Negative on hands
  • Discrepancy investigation
  • Data analysis
  • Sales forecasting
  • Vendor management
  • Safety representation and fire safety
  • Knowledge on P&L reports
  • Staff scheduling
  • Performance reviews
  • Effective communication

Timeline

Experience Manager

Mccs Camp Lejeune- New River POC: Teresa Coston
07.2025 - Current

NF3 Experience Manager

Mccs Camp Lejeune-New River POC: Kathryn Gober
12.2024 - 02.2025

NF3 Experience Manager (not to exceed a year)

Mccs Camp Lejeune-New River POC: Kathryn Gober
02.2024 - 12.2024

NF2 EXPERIENCE SPECIALIST

Mccs Camp Lejeune POC: Robert Wadleigh
05.2021 - 02.2024

Temp NF2 Experience Specialist

Mccs Camp Lejeune POC: John Causey/Robert Wadleigh
09.2020 - 05.2021

NF1 Sales Associate

Mccs Camp Lejeune- New River POC: John Causey
08.2019 - 09.2020

Sales Associate

MCCS Quantico, Quantico Va
12.2018 - 06.2019

Homemaker
04.2006 - 12.2018

Retail Associate

Mervyn’s Department Store
09.2003 - 04.2006

Mount San Antonio Community College

High School Diploma - General Education

Chaffey High School

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