Stephanie Meyer
Bettendorf,IA.
Summary
Energetic Leader successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor HD Pharmacy Operations
Divvydose
Moline, Illinois
12.2023 - Current
- Coordinated staff schedules to optimize workflow and maintain productivity.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved conflicts among staff to maintain a positive work environment.
- Implemented process improvements to enhance efficiency in operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Lead Certified Pharmacy Technician/Quality Controller
UnitedHealth Group/divvyDOSE
Moline, IL
06.2022 - 01.2024
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received, reviewed, dispensed and labeled prescriptions.
- Communicated with doctor's offices and insurance companies to initiate prior authorizations
- Audited internal processes and procedures for quality and compliance purposes.
- Evaluated data and created reports to indicate deviations from standards.
Lead Front Pharmacy Tech
Divvy Dose Pharmacy
Davenport, IA
03.2021 - Current
- Trained new employees on procedures and policies to maximize team performance.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Integrated process improvements to increase overall workflow.
- Conducted presentations for upper management to assess work flow issues.
- Prepared prescription transfers from other pharmacies.
- Created and updated customer profiles
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Documented conversations with customers to track requests, problems and solutions.
Certified Medical Assistant /Lab Technician
CMA Unitypoint Rock Valley OB GYN
Moline, IL
10.2015 - 02.2021
- EMC (Epic) super user. Assisted current employees with updated epic issues, trouble Shooting computer and epic issues for employees and providers.
- Vaccine Coordinator.
- CLIA Proficiency testing.
- Kept patients charts up to date by scanning in outside medical records, orders, and test results.
- Assisted with training new employees and Students.
- Informed patients of lab and imaging results and follow up instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared and submitted Prior Authorizations
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team efficiency.
- Scheduled appointments for patients via phone and in person.
- Managed departmental inventory and supply ordering.
Certified Medical Assistant
CMA Rock Valley OB GYN
Moline, IL
11.2013 - 10.2015
- Assisted Provider with minor procedures.
- Administered medication through injections,
- Maintain electronic medical records.
- Processed patient Referrals and Prior Authorizations.
- Administered rapid tests such as strep A, UPT, influenza, hgb and glucose to help clinical staff assess conditions.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Cleaned and sterilized lab area, tools and equipment.
Certified Medical Assistant
Hammond Henry Urgent Care Clinic
Colona, IL
02.2012 - 11.2013
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Assisted with minor procedures.
- Performed EKG's
- Administered rapid tests such as urine drug screening, UPT, Strep A, Influenza, Hgb, glucose to help clinical staff assess conditions.
- Performed blood draws.
- Performed vision testing
- Medication Injections.
- Maintaining electronic medical records.
- Referrals, Prior Authorizations, Fulfilled my externship with Colon Clinic.
Education
Medical Assisting
Midwest Technical Institute
Moline, IL05.2012
Skills
- Processes and procedures
- Training and development
- Scheduling
- Supervisor experience
- MS Office
- Quality assurance and control
- Workflow Optimization
- Problem-solving skills
- Microsoft Office
- Account management
- Call center operations
- Data entry
- Customer support
- Office equipment proficiency
- CPR
- CLIA testing
- Epic (EMR) Super User
- Blood borne Pathogens
- Vitals
- Phlebotomy
- Minor surgery assisting
- Injections
- Pre – op teaching
- Post – op teaching
- Urinalysis
- Patient care
- Answering phones
- Vaccine storage and Handling training
- Inventory management
- Prescription Filling and Labeling
- Prior Authorizations
- Insurance Verification
Certification
- First Aid/CPR
- Certified Medical Assistant (CMA)
- Certified Pharmacy Technician (CPhT)
Timeline
Supervisor HD Pharmacy Operations
Divvydose
12.2023 - Current
Lead Certified Pharmacy Technician/Quality Controller
UnitedHealth Group/divvyDOSE
06.2022 - 01.2024
Lead Front Pharmacy Tech
Divvy Dose Pharmacy
03.2021 - Current
Certified Medical Assistant /Lab Technician
CMA Unitypoint Rock Valley OB GYN
10.2015 - 02.2021
Certified Medical Assistant
CMA Rock Valley OB GYN
11.2013 - 10.2015
Certified Medical Assistant
Hammond Henry Urgent Care Clinic
02.2012 - 11.2013
Medical Assisting
Midwest Technical Institute