Stephanie Sánchez Fontánez
Seymour,IN
Summary
Dedicated candidate ready to employ solid customer service skills in banking, recruiting and translating industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Translator
Aisin USA
03.2023 - 05.2024
- Translated documents from Language to Language.
- Provided verbal summaries of non-English documents for immediate use.
- Conducted quality control checks on translated content to guarantee accuracy and consistency across all materials.
- Streamlined workflow for colleagues by offering real-time interpretation during meetings and conferences.
- Providing training to new translators on best practices, company guidelines, and advanced translation techniques for improved efficiency and productivity.
- Enhanced communication by providing accurate translations of documents and presentations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Analyzed team performance and identified opportunities for additional training.
Recruiting Manager
Staff Management SMX
03.2022 - 02.2023
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Managed applicant tracking systems to keep recruitment processes organized.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Increased employee retention rates by designing comprehensive onboarding programs for new hires.
- Negotiated job offers to attract top talent and keep organization competitive in job market.
Assistant Banking Center Manager
Jackson County Bank
02.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined banking operations by implementing efficient processes and procedures.
- Developed tailored financial solutions for clients based on their unique needs and goals.
- Facilitated effective communication among team members resulting in a cohesive work environment.
- Maintained strong relationships with key clients, resulting in high levels of customer retention and loyalty.
- Contributed to talent acquisition efforts by participating in interviews for potential new hires.
- Drove business development efforts through active participation in networking events and community organizations.
- Conducted regular audits to ensure compliance with federal regulations and internal policies.
- Maintained payroll information by calculating, collecting, and entering data.
- Worked effectively in fast-paced environments.
- Translated documents from Language to Language.
- Maintained compliance with all federal, state, and local regulations pertaining to ATM operations.
- Conducted regular audits of ATMs to verify accuracy of transactions and adherence to security protocols.
Bank Customer Service Representative
Jackson County Bank
02.2018 - 02.2020
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
Education
High School Diploma -
Seymour High School
Seymour, IN05.2017
Skills
- Fluent Bilingualism
- Strong vocabulary skills
- Active Listening
- Call center experience
- Conflict Resolution
- Money handling abilities
- Team Development
- Staff Training
- Public Speaking
- Planning and coordination
- Manufacturing
- Leadership Qualities
- Technological proficiency
Certification
- Certified Podologist, North América School of Podology
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Translator
Aisin USA
03.2023 - 05.2024
Recruiting Manager
Staff Management SMX
03.2022 - 02.2023
Assistant Banking Center Manager
Jackson County Bank
02.2020 - 03.2022
Bank Customer Service Representative
Jackson County Bank
02.2018 - 02.2020
High School Diploma -
Seymour High School
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