Stephanie Sneidman
Bloomsburg,PA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Perkins Restaurant & Bakery
11.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Private Dining Sales/Operations Manager
Landry's
04.2015 - 06.2021
- Provided exceptional customer service throughout the planning process, earning referrals from satisfied clients.
- Facilitated regular communication among team members, leading to enhanced collaboration and performance in executing events.
- Proactively resolved any client concerns or issues, maintaining the highest level of customer satisfaction for future business opportunities.
- Implemented targeted marketing strategies, driving increased inquiries and bookings for private dining events.
- Maintained detailed records of all event correspondence, documentation, and financial transactions for accurate reporting purposes.
- Conducted post-event follow-ups with clients to gather feedback on their experience leading continuous improvement initiatives.
- Managed event logistics for seamless execution, ensuring client satisfaction and positive reviews.
- Coordinated closely with operations staff to ensure timely setup, breakdown, and overall smooth event execution.
- Collaborated with culinary team to create customized menus that met clients'' preferences and dietary requirements.
- Managed accounts to retain existing relationships and grow share of business.
Server, Lead Trainer
Mitchells Steakhouse
04.2013 - 01.2015
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures.
Guest Complaint Services, Gift Card Services
Mitchells Fish Market Regional Office
09.2012 - 04.2013
- Provided an elevated customer experience to generate a loyal clientèle
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Server, Lead Trainer, and Shift Superviser
Columbus Fish Market
08.2004 - 04.2013
- Trained new employees
- Responsible for coordination of up to 18 servers in restaurant with capacity of 200
- Provided excellent customer service
- Consistently offered professional, friendly and engaging service
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Developed and maintained positive working relationships with others to reach business goals
- Provided friendly and attentive service and exceptional hospitality.
Education
Real Estate
Hondros College of Business
Westerville, Ohio01.2006
Skills
- Attention to detail
- Customer-oriented
- Self-motivated
- Client development
- Strong work ethic
- Passion for customer satisfaction
- Party planning competency
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Timeline
Restaurant Manager
Perkins Restaurant & Bakery
11.2022 - Current
Private Dining Sales/Operations Manager
Landry's
04.2015 - 06.2021
Server, Lead Trainer
Mitchells Steakhouse
04.2013 - 01.2015
Guest Complaint Services, Gift Card Services
Mitchells Fish Market Regional Office
09.2012 - 04.2013
Server, Lead Trainer, and Shift Superviser
Columbus Fish Market
08.2004 - 04.2013
Real Estate
Hondros College of Business
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