Stephanie Snider
Fort Wayne,IN
Summary
Dynamic customer service professional with extensive experience at Old National Bank, excelling in active listening and critical thinking. Proven track record of enhancing client satisfaction and achieving sales targets through tailored financial solutions. Skilled in data entry, consistently facilitating seamless transactions and fostering strong customer relationships.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Old National Bank
05.2019 - Current
Facilitate customer transactions, including deposits, withdrawals and transfers.
Assist clients to enhance their financial needs by referring to bankers or financial partners.
Record retention for audit purposes.
Collaborate with branch team members to improve overall performance and achieve sales targets consistently.
Relationship Banker
Old National Bank
09.2018 - 05.2019
Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Customer Service Representative
Old National Bank
06.2017 - 09.2018
Facilitated customer transactions, including deposit, withdrawals and transfers.
Assisted clients to enhance their financial needs by referring to bankers or financial partners.
Collaborate with branch team members to improve overall performance and achieve sales targets consistently.
Customer Service Representative
Chase Bank
10.2007 - 06.2017
Facilitated customer transactions, including deposit, withdrawals and transfers.
Assisted clients to enhance their financial needs by referring to bankers or financial partners.
Collaborate with branch team members to improve overall performance and achieve sales targets consistently.
Education
Associate of Arts - Accounting
Northwest State Community College
Archbold05-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Old National Bank
05.2019 - Current
Relationship Banker
Old National Bank
09.2018 - 05.2019
Customer Service Representative
Old National Bank
06.2017 - 09.2018
Customer Service Representative
Chase Bank
10.2007 - 06.2017
Associate of Arts - Accounting
Northwest State Community College
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