Stephanie Snyder
Mansfield,MO
Summary
Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customer and employee problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Current goal finding part time remote work in the chat and email customer service field.
Overview
17
17
years of professional experience
Work History
Remote Specialist - Chat/Email/Partner Protector
SimplrFlex
05.2020 - 08.2024
- Maintained excellent response and accuracy statistics, using scripts and effective communication skills to control emails and chats.
- Retained customer loyalty and company revenue by expertly resolving concerns.
- Assisted customers with all order needs, including answering inquiries, researching shipping issues, and escalating all issues that could not be resolved.
- Answered general inquiries regarding company pricing and policies.
- Verified account information and personal data to maintain security and confidentiality.
- Answered emails and chats within established timeline to maintain adherence to quality and service standards.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
Remote Warranty Specialist
EasyCare GWC
05.2019 - 04.2020
- Coordinated payments, collecting and organizing supporting documentation.
- Aided investigations by transmitting claims information between offices.
- Collected additional information from insured parties by telephone, email, and letter.
- Updated databases with new information from newly filed and open insurance claims.
- Entered, accessed, and searched data with CRM software and maintained physical files.
- Stayed busy during slow work periods, frequently handling updates with CRM system and performing follow-up with all active sales leads.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Assisted customers with sales and service needs.
Business Development Manager
Mazda of Killeen
Killeen, TX
03.2014 - 02.2019
- Boosted brand recognition through curating social media content and effective influencer partnerships.
- Grew and diversified company accounts, proactively identifying and capitalizing on emerging business opportunities.
- Maintained strong sales pipeline by identifying and qualifying prospective clients.
- Tracked market trends by maintaining strong network of contacts in various business service lines.
- Managed sales calls, scheduled promotional work, and tracked sales activities across channels.
- Trained consultants, staff, and end-users in use of CRM, and Automotive products.
- Maintained consistently high customer satisfaction ratings through proactive service management strategies.
- Boosted interest in company offerings with special events and marketing initiatives.
Customer Relations Manager
Honda of Bowie
Bowie, MD
06.2007 - 12.2013
- Supported business development team with administrative and tactical assistance.
- Achieved recovery targets by developing and implementing targeted solutions.
- Resolved customer concerns through partnerships with account managers and other internal team members.
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
- Kept all paperwork current and compliant with internal standards and legal requirements.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Met customer demands by tracking market changes and adapting strategies to match.
- Oversaw employee training and all staff management tasks.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Stayed busy during slow work periods, frequently handling corporate level complaints and service as an excel facilitator for all dealership processes.
Education
License - Rea Estate License- Active
Missouri Real Estate Commission
Jefferson City01-2025
Technical Degree - CPT, CGPT, Weight Loss
National Academy of Sports Medicine
Killeen, TX01.2017
High School Diploma -
South River Senior
Edgewater, MD06.2007
Skills
- Outbound calling
- Issue documentation
- Product sales
- Transaction processing
- Appointment scheduling
- Warranty service
- Documentation
- Consultative sales
- Call management
- Problem solving
- Management
- Hiring
- Customer retention
- CRM Software
- Business Development
- Inside sales
Personal Information
Authorized To Work: US
Affiliations
- Content Creation and Homesteading on property
- Animal knowledge and raising of dogs, chickens, turkeys, and cats
- Painting
- Writing- Have self published my own book
Timeline
Remote Specialist - Chat/Email/Partner Protector
SimplrFlex
05.2020 - 08.2024
Remote Warranty Specialist
EasyCare GWC
05.2019 - 04.2020
Business Development Manager
Mazda of Killeen
03.2014 - 02.2019
Customer Relations Manager
Honda of Bowie
06.2007 - 12.2013
License - Rea Estate License- Active
Missouri Real Estate Commission
Technical Degree - CPT, CGPT, Weight Loss
National Academy of Sports Medicine
High School Diploma -
South River Senior
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