Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEPHANIE SOARES

Saint Augustine,FL

Summary

Dynamic professional with a proven track record at Elite Amenities, Pet Happy Day, and Five Below, showcasing leadership qualities and exceptional patience. Expert in enhancing customer satisfaction and safety, demonstrated through meticulous monitoring, efficient transaction handling, and adaptability in fast-paced retail environments. Skilled in utilizing POS technology, maintaining operational excellence, and fostering customer loyalty. Additionally, as a Link Crew member, I assist in creating a welcoming environment for freshmen, helping them transition smoothly into high school. A dedicated A and B student with a 4.1 GPA, committed to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Sales aA

Five Below
12.2024 - Current
  • Demonstrated adaptability, quickly learning new machinery specifications as needed for diverse baling applications.
  • Assisted with equipment set-up prior to operation and cleaning.
  • Operated forklift and freight handling equipment.
  • Collaborated with team members for effective communication and smooth workflow during shift operations.
  • Supported continuous improvement initiatives by actively participating in team meetings and providing valuable input on process enhancements.
  • Verified documentation and freight condition according to quality standards.
  • Minimized material loss during baling procedures by expertly handling delicate or challenging items.
  • Mitigated risks associated with machine malfunctions through diligent observation of performance indicators during operation shifts.
  • Performed timely preventive maintenance on balers, extending the life of equipment and minimizing unscheduled downtime.
  • Promoted a clean work environment by routinely clearing debris from balers and surrounding areas.

Pool Monitor

Elite Amenities
05.2024 - 09.2024
  • Improved patron satisfaction by enforcing pool rules and maintaining a clean, organized environment
  • Prevented accidents by consistently monitoring guest behavior around the pool area and intervening when necessary to maintain safety standards
  • Operated pool vacuum and vacuumed pool Number times daily
  • Monitored inventory of all pool tools and toy's

Cashier

Pet Happy Day
08.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs
  • Welcomed customers and helped determine their needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Built relationships with customers to encourage repeat business
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Assisted customers with returns, refunds and resolving transaction issues
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses
  • Answered questions about store policies and addressed customer concerns
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility
  • Addressed customer needs and made product recommendations to increase sales
  • Mentored new employees on cashier duties and best practices, improving overall staff performance
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both customers

Education

Highschool -

Beachside Highschool
St. John's County
05.2026

Skills

  • Patience
  • Tolerance
  • Leadership qualities
  • Opening duties
  • Closing duties
  • Team worker
  • Stress tolerance and resilience
  • Basic computer literacy
  • Problem-solving capacity
  • Good communication
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Sales aA

Five Below
12.2024 - Current

Pool Monitor

Elite Amenities
05.2024 - 09.2024

Cashier

Pet Happy Day
08.2021 - 09.2022

Highschool -

Beachside Highschool

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STEPHANIE SOARES