Stephanie Soberanis
Davenport,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
ROBERT SLACK LLC
06.2019 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
Sales Representative
GEICO, Government Employees Insurance
06.2020 - 03.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Sold auto, other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Collected premiums on or before effective date of coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Personal Lines Insurance Sales Agent
Lock Insurance
08.2018 - 06.2020
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Quoted and calculated premium rates for policies, using rate book, QuoteRush and calculator.
- Handled approximately 20 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Drove team revenue totals by bringing in top sales numbers.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
Administrative Assistant
AMERICAN INSURANCE POINT
04.2014 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
High School Diploma -
Ridge Community High School
Davenport, FL06.2010
Skills
- Automotive Knowledge
- Account Servicing
- Persuasive Techniques
- Territory Volume
- Inside and Outside Sales
- Product and Service Knowledge
- Closing Sales
- Maintaining Customer Database
- Acquiring New Customers
- Auto Dialers
- Quote Information
- Consulting with Customers
- Client Development and Retention
- Inbound and Outbound Leads
- Customer Support
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- MS Office Proficiency
- Upselling Products and Services
- Spanish Speaking
- Selling Skills
- Clerical Support
- Computer Proficiency
- Call Transfers
- Proactive Self-Starter
Certification
- Licensed Real Estate Agent - 3 years
- Licensed Personal lines Agents - 4 years
Languages
Spanish
Full Professional
Timeline
Sales Representative
GEICO, Government Employees Insurance
06.2020 - 03.2022
Real Estate Agent
ROBERT SLACK LLC
06.2019 - Current
Personal Lines Insurance Sales Agent
Lock Insurance
08.2018 - 06.2020
Administrative Assistant
AMERICAN INSURANCE POINT
04.2014 - 04.2017
High School Diploma -
Ridge Community High School
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