Stephanie Solis
SAN ANTONIO,TX
Summary
Dedicated healthcare leader with a background in Medical Assisting and Subject Matter Expertise, offering a unique blend of clinical knowledge, team leadership, and operational management. Experienced in mentoring staff, improving practice efficiency, managing daily operations, and supporting organizational goals while maintaining exceptional standards of patient care. Passionate about building high-performing teams, streamlining processes, and driving positive outcomes for both patients and healthcare providers.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
CVS Health
SAN ANTONIO, Texas
08.2021 - Current
- Provide training, guidance and instruction to new hires and junior team members in handling difficult or to resolve complex problems with best practices, company and department policies and technical skills.
- Interpret and implement company procedures and standards, in conjunction with management to be communicated to other staff.
- Design innovative solutions to address customer needs while meeting business objectives.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
Small Business Owner
Steph's Creations
SAN ANTONIO, Texas
07.2020 - 08.2021
- Developed product specifications such as design, color, or packaging and advertised products on social media.
- E-mailed customer confirmation of completed transactions and shipment and responded to customer regarding order status, changes, or cancellations and made appropriate changes to customers' choices.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Fill customer orders by packaging sold items and documentation for direct shipping.
- Ensure total customer satisfaction shopping experience and build relationships with customers.
Medical Assistant
Cardiology Clinic of San Antonio
SAN ANTONIO, Texas
08.2018 - 07.2020
- Gathered accurate pertinent medical information from patients and caregivers regarding patient conditions and entered demographic data into the patient's EHR.
- Triaged and recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate for patient flow facilitation.
- Performed EKG testing under direction of staff cardiologist or other specialist.
- Compiled and maintained patients' medical records to document condition and retrieved patient medical records for physicians, technicians, or other medical personnel.
- Protected the security of medical records to ensure complete confidentiality.
Medical Assistant
Diabetes & Endocrinology Associates
19016 Stone Oak Pkwy Ste 120 San Antonio, TX 7825
01.2016 - 2018
- Assisted with patient intake, obtaining medical histories and vital signs efficiently.
- Scheduled appointments using electronic health record (EHR) systems to optimize clinic workflow.
- Supported physicians during examinations by preparing instruments and maintaining sterile environments.
- Processed insurance claims and managed billing inquiries to enhance patient satisfaction.
- Trained new staff on best practices for patient interaction and office procedures to improve team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Medical Certification - Medical Assistant
Career Point College
SAN ANTONIO, Texas08.2009
High School Diploma - undefined
Holmes High School
San Antonio, Texas06.2003
Skills
- Content Management Expertise Experienced
- PeopleSoft Experienced
- Compass Experienced
- Citrix Gateway Experienced
- Customer Service Expert
- Microsoft Office Experienced
- Training and mentoring
- Time management
- Multitasking Abilities
- Attention to detail
- Multitasking
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Electronic health records
- Electronic medical records
- CPR
- Compassionate
Timeline
Subject Matter Expert
CVS Health
08.2021 - Current
Small Business Owner
Steph's Creations
07.2020 - 08.2021
Medical Assistant
Cardiology Clinic of San Antonio
08.2018 - 07.2020
Medical Assistant
Diabetes & Endocrinology Associates
01.2016 - 2018
Medical Certification - Medical Assistant
Career Point College
High School Diploma - undefined
Holmes High School